Microsoft Excel has stopped working

Anonymous

I have just purchased Microsoft Office 2013 on a brand new computer using Windows 7 OS.

Whenever I try to open Excel, Word or Outlook, I get an error message stating: Microsoft (Outlook, Excel, Word) has stopped working. Then it offers an option to check online for a solution, but nothing ever happens and it shuts down. I don't have any antivirus installed onto this computer and this computer has never had any other Office edition installed on it before. It's brand new.

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Answer accepted by question author

Anonymous

Hi Sharon,

Welcome to Microsoft Community and thank you for posting the question. As I understand you have an issue with accessing of Office Word, Excel and Outlook on the computer. Let me assist you with the issue.

I have a question for you:

Were you able to work with Office applications prior to the issue?

Step1:

Try to repair Office 2013 installation and check if it helps:

Click on Start > Control Panel, click Programs, and then click Programs and Features.
Note: In Classic view, double-click Programs and Features.
Click Microsoft Office 2013, and then click Change.

Step2:

If the issue persists even after repairing the Office installation you may try to open Outlook, Excel and Word in safe mode to check if the issue persists:

Click Start.
Type Outlook /safe, and then click OK.

Note: There is space between Outlook and /.

Replace Outlook with Excel and WinWord to start Excel, Word in safe mode.

I hope the above suggestion helps. If you need further assistance on this particular issue or any other Office related issue let us know and we will be glad to assist you.

Thank you.

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Answer accepted by question author

Anonymous

Try opening word or excel in safe mode. Go to file/options/add-ins and select COM add-ins. Uncheck the add-ins. Might work

This solved the problem for me. I found I had an add-in that must have come from my scanner/printer called ABBYY finereader. Once I disabled this add in by unchecking, I could start the applications without safe mode. Thanks Adrian!

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Answer accepted by question author

Anonymous

Hi Sharon,

Welcome to Microsoft Community and thank you for posting the question. As I understand you have an issue with accessing of Office Word, Excel and Outlook on the computer. Let me assist you with the issue.

I have a question for you:

Were you able to work with Office applications prior to the issue?

Step1:

Try to repair Office 2013 installation and check if it helps:

Click on Start > Control Panel, click Programs, and then click Programs and Features.

Note: In Classic view, double-click Programs and Features.

Click Microsoft Office 2013, and then click Change.

Step2:

If the issue persists even after repairing the Office installation you may try to open Outlook, Excel and Word in safe mode to check if the issue persists:

Click Start.

Type Outlook /safe, and then click OK.

Note: There is space between Outlook and /.

Replace Outlook with Excel and WinWord to start Excel, Word in safe mode.

I hope the above suggestion helps. If you need further assistance on this particular issue or any other Office related issue let us know and we will be glad to assist you.

Thank you.

Thanks. Starting in safe mode worked. I then did as Adrian suggested, and disabled the COM add-in. ABBYY finereader was the offender for me. It came from my scanner

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62 additional answers

Anonymous

2013-11-09T22:27:37+00:00

Hi, same problem. I bought a new computer which came with Win 8 then bought and installed Office 2013. It all seemed to work. I then upgraded to Win 8.1.

The problem is Excel opens but as soon as you try to do anything it stops working.

In safe mode Excel opens and runs OK but none of the add-ins, COM or otherwise, are actually enabled so there is nothing to disable.

I installed the Wordpress+WebMatrix package from Microsoft yesterday, I thought that might be the cause so I uninstalled it but still have the problem.

I have reinstalled Office from scratch and still have the problem.

It only seems to effect Excel, the other Office apps work.
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Anonymous

2013-11-16T10:05:30+00:00
Hi, same problem. I bought a new computer which came with Win 8 then bought and installed Office 2013. It all seemed to work. I then upgraded to Win 8.1.

The problem is Excel opens but as soon as you try to do anything it stops working.

In safe mode Excel opens and runs OK but none of the add-ins, COM or otherwise, are actually enabled so there is nothing to disable.

I installed the Wordpress+WebMatrix package from Microsoft yesterday, I thought that might be the cause so I uninstalled it but still have the problem.

I have reinstalled Office from scratch and still have the problem.

It only seems to effect Excel, the other Office apps work.

Hi Mark,

Let me assist you with the issue related to Office.

Add-ins will be disabled when you open Excel in safe mode.

Did you try disabling add-ins when the Excel was in normal mode?

If you have not then, try disabling and check the result.

You may also try the steps below and check if it helps:

Try disabling the hardware acceleration:
- Open Excel.
- Click on file, Options.
- Go to the Advanced tab.
- Under **** the Display section, uncheck the box for 'Disable hardware graphics acceleration'.
- Click ok.
If the above steps fails, change the default printer and check if the issue persists:

http://windows.microsoft.com/en-CA/windows-8/set-change-your-default-printer

Let us know the result.

Thank you.
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