office 2013 cannot open word files

Anonymous
2012-10-30T04:49:26+00:00

I have upgraded from windows 7 to windows 8 and now I am unable to open .doc files with word 2013 preview. I have uninstalled and installed again but have yet to figure it out.Any help would be great.

Microsoft 365 and Office | Word | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2013-01-30T11:53:31+00:00

Hi Anee,

Thank you for posting in Microsoft Community. As per the issue description you are unable to open only.DOC file from Word 2013.

I would need more information to assist you with the issue:

  1. Are you able to open files saved in .DOCX format?
  2. The files that you are unable to open, are these files created on the system or did you download these files from internet or emails?

Follow the steps mentioned below and check if it helps:

·         Open Word document.

·         Click on File< Options< Trust Center< Trust Center Settings< Protected View

·         Under Protected View group uncheck all the three options.

·         Click Ok twice. Close and open any Word document and check if it works fine.

I hope the above suggestion helps. If you need further assistance on this particular issue or any other Office related issues let us know and we will be glad to assist you.

Thank you.

Was this answer helpful?

0 comments

55 additional answers

Sort by: Newest
Most helpful Newest Oldest
  1. Doug Robbins - MVP - Office Apps and Services 323.6K Reputation points MVP Volunteer Moderator
    2015-08-08T09:07:16+00:00

    Was this answer helpful?

    0 comments
  2. Anonymous
    2015-08-08T07:56:58+00:00

    Dear Anula D'Souza, Thanks a lot. It was so helpful. On July 29th I have upgrated my PC to Windows 10. After that I was unable to open .doc files from internet. I searched a lot to solve the problem. But I could not. Finally I came to your suggestion. It was really helpful. Thanks a lot. Kudos!

    Was this answer helpful?

    0 comments
  3. Anonymous
    2015-07-13T08:20:12+00:00

    Hi,

    Thank you for posting. Before starting the troubleshooting steps just a few quick questions;

    1. What happens when you try to open Word document? Do you receive any error message?
    2. Are you unable to open only .doc files or .docx files too?
    3. Are you able to open Word application? If yes, try to open the Word file from within the Word application and check.
    4. Open the files from other Office application (Excel, PowerPoint or Publisher) and check if it works fine.

    Open Word in safe mode and check:

    ·         Close Word.

    ·         Click on Start< All Programs< Accessories< Run

    ·         In Run window and type winword /safe

    Note: There is a space between 'Winword' and '/'.

    If you are able to work with Word without any problem then the issue might be due to add-ins. In order to disable the add-ins follow the steps given below:

    ·         In Word, click on File< Options< Add-ins.

    ·         Under Manage select COM Add-ins.

    ·         Click on GO options beside Manage, uncheck all the add-ins and click Ok.

    ·         Try to open Word and check if it works fine.

    Provide us more information about the issue to help us assist you better.

    Thanks.

    Thank you very much with this information, It really helpful, now my word is working perfectly.

    Kind Regards Anula D'Souza

    Was this answer helpful?

    0 comments
  4. Anonymous
    2015-06-05T11:30:31+00:00

    Thanks Anula !!!!

    Much appreciated. 

    Best,

    Adi

    Was this answer helpful?

    0 comments