office 2013 cannot open word files

Anonymous
2012-10-30T04:49:26+00:00

I have upgraded from windows 7 to windows 8 and now I am unable to open .doc files with word 2013 preview. I have uninstalled and installed again but have yet to figure it out.Any help would be great.

Microsoft 365 and Office | Word | For home | Windows

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Anonymous
2013-01-30T11:53:31+00:00

Hi Anee,

Thank you for posting in Microsoft Community. As per the issue description you are unable to open only.DOC file from Word 2013.

I would need more information to assist you with the issue:

  1. Are you able to open files saved in .DOCX format?
  2. The files that you are unable to open, are these files created on the system or did you download these files from internet or emails?

Follow the steps mentioned below and check if it helps:

·         Open Word document.

·         Click on File< Options< Trust Center< Trust Center Settings< Protected View

·         Under Protected View group uncheck all the three options.

·         Click Ok twice. Close and open any Word document and check if it works fine.

I hope the above suggestion helps. If you need further assistance on this particular issue or any other Office related issues let us know and we will be glad to assist you.

Thank you.

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  1. Doug Robbins - MVP - Office Apps and Services 323.6K Reputation points MVP Volunteer Moderator
    2013-03-16T22:43:30+00:00

    This is my (expanding) list of things to try when Office 2013\365 won’t start or crashes:

    See the KnowledgeBase article “Office 2013 applications crash on launch at the splash screen” at:

    http://support.microsoft.com/kb/2813143

    Or see the KnowledgeBase article Error: “Something went wrong and we can't sign you in right now” when trying to install Office 2013 at:

    http://support.microsoft.com/kb/2811180/en-us/

    Also see my response in

    http://answers.microsoft.com/en-us/office/forum/office\_2013\_release-word/microsoft-word-2013-has-stopped-working/67b81016-849f-481a-bce5-bf04797ac03b

    Do you have Abbyy Finereader installed on the PC? A number of people have reported that removing it overcomes problems with 2013

    Do you have Toshiba Book Reader installed on the PC?  It has been reported that uninstalling that brings Office back to working status.

    Do you have the Acrobat PDFMaker add-in.  It has been reported that uninstalling that overcomes an issue with a message appearing that states "The document contains macros. Macro support for this application is disabled. Features requiring VBA are not available. Would you like to open this document as a read only?"

    Also see: http://answers.microsoft.com/en-us/office/forum/office\_2013\_release-word/microsoft-word-has-stopped-working-when-i-close/8375b5b6-4f7e-46ed-a02b-90152ecad287#LastReply

    It appears that there may be some hardware incompatibilities as well.

    For the error message "There was a problem sending the command to the program", Right click on winword(.exe) > Properties > Compatibility > uncheck all the boxes.

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  2. Anonymous
    2013-03-16T22:06:33+00:00

    Thanks.  I had issues with both Excel and Word with an ABBYY Finereader COM Add-in.  I turned it off in both and have no issues.

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  3. Anonymous
    2013-03-09T11:03:39+00:00

    I am having the same problem. I can not open any Word document or any Office 2013 program. I just get the timer on the pointer then the timer disappears and nothing happens. I already try the "winword (space) / safe" and it did the same thing.

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  4. Anonymous
    2013-02-01T11:03:26+00:00

    Hi Anula,

    Thanks for your support. After disabling protected view options in trust center, i am able to open all word documents in word-2013.

    Thank you,

    Anee

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