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Hi Folks,
I've just found that I no longer can save my Word docs as a PDF file using the "Save as" option. Each time I try I get "File could not be found". I've ran the 'Diagnostics/Repair in MS tools and also followed that with placing my DVD back in the machine and choosing "Repair".
In both cases, it failed. I have Windows 7 64bit and MS Office 2007 Standard I've been running both for about 3 years. I also tried reinstalling Adobe Reader.
There is a strange thing I should mention: When I ran my DVD this last time in an attempt to repair this problem, The window opened identifying itself as the Office 2007 Standard "Trial" !!! So I opened a word doc, went to "Word Options" and then through the several clicks until I got to the "About" window.
Incredibly, it identified me as the registered owner of Office 2007 Standard but the key number it shows is way different than the key number I saved with my DVD I purchased. I'm going to have to uninstall this program if I can't get that Word to PDF option working.
I was able to convert in the past but i can't remember the last time I did.
Thanks, Rich
PS I can worry about that key number mix up later, I just want to know why I can no longer save as a PDF.
A family of Microsoft word processing software products for creating web, email, and print documents.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Do you have a reference to the particular update?
http://wordribbon.tips.net/T011430\_Problems\_Saving\_as\_PDF.html
Do you have a reference to the particular update?
I had already done the repair; it had no effect.
Here's an Office 2010 user who put it better than I could:
"I already had installed the Windows driver update in December. When I read through the security bulletin, it actually said that a known issue with the workaround was that "Office software will be unable to generate PDF files." So I uninstalled the update and restarted my PC, but the error message still happened after trying to save a Word document as a PDF. I also received the error message when I tried the "alternative method of creating a PDF file." Then I followed the link in the MS security bulletin that offered free unlimited support for home users regarding security updates. It led me to a paid MS support site. Also, the issue is not finding free programs to print documents as PDFs; as an editor, I need to be able to generate PDF versions of Word documents and save them and e-mail them to clients. "
NOTE: "...a known issue with the workaround was that "Office software will be unable to generate PDF files.""
It is fair to guess that many people downloaded this update, and that none of them can generated PDFs using "Save As..." So I think it is fair to say that it probably is a common problem--it certainly extends across Office 2007 and 2010, at least. And it is a problem that was created in part by Microsoft.
Try repairing the Office installation. While there may be a few other people have experienced the problem, it is definitely NOT a common problem.
Got it, thanks.
I guess the issue is elsewhere, since I've always had a default printer (usually doPDF, sometimes an HP physical printer) set.
Seems odd that this problem, which has been reported for Office 2007, Office 2010, and perhaps other versions, has yet to be solved. Numerous complaints online. (See partial list above.) It's common enough that MS has an error message for it. But not a solution.
Even the error message "This file cannot be found" is poorly conceived. What file? The file I'm trying to save as PDF? Some file associated with the printer (real or virtual)? No way for the user to know.