Why can't I save my Word 07 docs as PDF files anymore

Anonymous
2012-09-01T00:17:03+00:00

Hi Folks,

I've just found that I no longer can save my Word docs as a PDF file using the "Save as" option. Each time I try I get "File could not be found". I've ran the 'Diagnostics/Repair in MS tools and also followed that with placing my DVD back in the machine and choosing "Repair".

In both cases, it failed. I have Windows 7 64bit and MS Office 2007 Standard I've been running both for about 3 years. I also tried reinstalling Adobe Reader.

There is a strange thing I should mention: When I ran my DVD this last time in an attempt to repair this problem, The window opened identifying itself as the Office 2007 Standard "Trial" !!! So I opened a word doc, went to "Word Options" and then through the several clicks until I got to the "About" window.

Incredibly, it identified me as the registered owner of Office 2007 Standard but the key number it shows is way different than the key number I saved with my DVD I purchased. I'm going to have to uninstall this program if I can't get that Word to PDF option working.

I was able to convert in the past but i can't remember the last time I did.

Thanks, Rich

PS I can worry about that key number mix up later, I just want to know why I can no longer save as a PDF.

Microsoft 365 and Office | Word | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

59 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2015-02-02T03:44:22+00:00

    Are you saying that within Word, File, Save As doesn't give the pdf or xps option?

    If so run an Office repair

    What I'm saying is:

    "Until earlier this month (Jan 2015) I routinely saved Word docs as PDF.  Suddenly this quit working.

    All I get is "The File could not be found."

    I had the add-in.  I uninstalled it and re-installed.

    I have uninstalled , downloaded, installed and tried the add-in several times with no luck.

    It shows up under Control Panel > Programs and Features.  (This is how I find it to uninstall it.)

    All other Word functions seem normal.."

    What is the path/sequence/process for running Office repair?

    Was this answer helpful?

    0 comments
  2. Anonymous
    2015-02-01T11:51:08+00:00

    Are you saying that within Word, File, Save As doesn't give the pdf or xps option?

    If so run an Office repair

    Was this answer helpful?

    0 comments
  3. Anonymous
    2015-02-01T00:52:04+00:00

    This thread is about Office 2007, and, while it is true that the initial release of Office 2007 did require the add-in, the add-in was rolled into the first service pack, so it would be present in any fully patched version.

    This is all true.  But the question remains: why did it suddenly stop working, and how can it be made to work again?

    Was this answer helpful?

    0 comments
  4. Anonymous
    2015-02-01T00:50:45+00:00

    There is no add-in required with Office 2013 (assuming that is what you mean by 2015) to allow the saving of documents as pdf files.  If you do have an add-in supposedly for that purpose, try uninstalling it as it may be interfering with the in-built ability of Office to save documents as pdf files.

    Huh?

    What I mean by same problem 2015 is that we are now in the year 2015 and the same problem persists.  I said "same problem" which is the problem with Office 2007.

    Also, as stated, I have uninstalled and re-installed many times, with no success in creating a PDF via Save As PDF.

    Was this answer helpful?

    0 comments
  5. Suzanne S Barnhill 279.4K Reputation points MVP Volunteer Moderator
    2015-01-31T22:35:58+00:00

    This thread is about Office 2007, and, while it is true that the initial release of Office 2007 did require the add-in, the add-in was rolled into the first service pack, so it would be present in any fully patched version.

    Was this answer helpful?

    0 comments