mail merge not working with office 2013

Anonymous
2013-03-08T16:24:00+00:00

Trying to do a mail merge with office 2013.  I've done this for years with other versions of office (2003, 2007, 2010) but it's not working with 2013 for some reason.  I'm following all the steps, but the emails aren't getting sent.  Is there some way that the profile or something is set up wrong so that word isn't sending this properly? I've also tried to send via outlook, but in outlook I can't choose an excel spreadsheet for the list of contacts. 

What is wrong with this?  someone plesae help me!  My outlook profiles are all messed up becasue i use icloud to sync the calendar and contacts, but i use pop/stmp (whatever that means) for my email....

Microsoft 365 and Office | Word | For home | Windows

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  1. Anonymous
    2015-11-19T16:42:31+00:00

    I had the same issue with office 2013. The issue stemmed from my Norton Spam Filter. Once I turned the spam filter off I was able to run the mail merge from Word 2013 using HTML message format. No more problems, worked like a charm.

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  2. Anonymous
    2015-11-25T02:30:26+00:00

    Hi JDiggity10

    Thanks for the advice.  I bought Office many months ago now and still haven't been able to use Mail Merge. It really sucks. I feel like I wasted money.  After your idea, I disabled Avast and Malwarebytes and still no luck. I just don't know what to do. I didn't have this problem before. :  -(

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  3. Paul Edstein 82,871 Reputation points Volunteer Moderator
    2015-11-25T02:41:12+00:00

    If you care to say exactly what problems you're having and which Word version you're using, maybe someone can help you resolve your mailmerge issues. Simply saying "still haven't been able to use Mail Merge" doesn't give anyone anything to work with.

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  4. Doug Robbins - MVP - Office Apps and Services 323.6K Reputation points MVP Volunteer Moderator
    2015-11-25T03:33:13+00:00

    Paul,

    If you look back through the thread to where Terry Terrian joined in around 25 August, you will see that the issue is not being able to execute a merge to email (either HTML or as Plain Text) when using Word with Outlook, Office Home and Business 2013.

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  5. Doug Robbins - MVP - Office Apps and Services 323.6K Reputation points MVP Volunteer Moderator
    2015-11-25T03:34:27+00:00

    Terry,

    Have you tried using my MergeTools add-in that I mentioned in my response of October 14, 2015.

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