mail merge not working with office 2013

Anonymous
2013-03-08T16:24:00+00:00

Trying to do a mail merge with office 2013.  I've done this for years with other versions of office (2003, 2007, 2010) but it's not working with 2013 for some reason.  I'm following all the steps, but the emails aren't getting sent.  Is there some way that the profile or something is set up wrong so that word isn't sending this properly? I've also tried to send via outlook, but in outlook I can't choose an excel spreadsheet for the list of contacts. 

What is wrong with this?  someone plesae help me!  My outlook profiles are all messed up becasue i use icloud to sync the calendar and contacts, but i use pop/stmp (whatever that means) for my email....

Microsoft 365 and Office | Word | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

82 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Doug Robbins - MVP - Office Apps and Services 323.6K Reputation points MVP Volunteer Moderator
    2013-03-08T21:48:17+00:00

    In Word, can you use File>Share>Email to send a document?

    In what format are you trying to send the merged documents?  It has been reported in previous versions of Word that sending in another format "unblocks" the one that is not working.

    As a work around, download the MergeTools – 20121103 Add-in that I created from the following page of my Windows Live SkyDrive:

    https://skydrive.live.com/?cid=5aedcb43615e886b#!/?cid=5AEDCB43615E886B!cid=5AEDCB43615E886B&id=5AEDCB43615E886B%21566

    and also the Merging with Attachments document that is also on that page which explains how the system is used.  It is not actually necessary to have separate attachments as the facility can be used to send just the documents created by the merge itself as attachements, either in the form of Word files or .pdf files.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2013-03-08T22:22:59+00:00

    I'm not trying to just email a document as an attachment.  I'm trying to use a word document as a template that will then send 75+ emails with individual personalized information in each one (name, address, etc).  That's what I've done with every other version of office in the past via the mail merge function.  Isn't that the intent of the mail merge?  

    I just tried, and my old computer running Office 2007 still works just fine to do this.  It's only been two months but so far office 2013 has been very disappointing.  Nothing has just "worked" like things have with other versions.  With outlook in particular I've had to try all sorts of work arounds to get it set up properly.  I'm now using the Icloud to sync my outlook and my Iphone (because google stopped working) but use the POP settings with my gmail account because I like the messages to remain on the server differently than in my outlook. 

    So under the account settings I have one email account in outlook (POP/STMP) account, but two different data files with Icloud as the default.  But since there is only ONE email account, isn't that the one that Word would be connecting to through the mail merge regardless?

    Was this answer helpful?

    200+ people found this answer helpful.
    0 comments
  3. Doug Robbins - MVP - Office Apps and Services 323.6K Reputation points MVP Volunteer Moderator
    2013-03-08T22:59:51+00:00

    Can you answer the first question?

    I can execute a merge to email in Word 2013 without any issues.

    The Merge Tools utility was offered as a work-around.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  4. Anonymous
    2013-08-23T18:48:26+00:00

    Thanks Doug, you really saved my day.

    Best regards.

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  5. Anonymous
    2014-03-12T12:01:08+00:00

    Hi Doug

    I am having a similar problem to Dan.

    I can send a email from word using the flie - share - email option and it does use outlook to send it. I do however have Thunderbird on my computer as well. (Could there be a conflict here with the word mail merge)

    This is what i do - open word - mailings - add reciepients (from excel) - add 1 or two fields to pull data from excel file - preview (all is working fine with excel info) - then i click on finish merge - add in a subject and click send e-mail. 

    You can see that word in going through all the info as the different names flicker on the screen as if its processing them, but when you go to outlook not e-mails have been sent and there are none waiting in my outbox. There seems to be a disconnect between word and outlook and im not sure what or how to find it.

    im using windows 8

    Regards

    Nic

    Was this answer helpful?

    3 people found this answer helpful.
    0 comments