mail merge not working with office 2013

Anonymous
2013-03-08T16:24:00+00:00

Trying to do a mail merge with office 2013.  I've done this for years with other versions of office (2003, 2007, 2010) but it's not working with 2013 for some reason.  I'm following all the steps, but the emails aren't getting sent.  Is there some way that the profile or something is set up wrong so that word isn't sending this properly? I've also tried to send via outlook, but in outlook I can't choose an excel spreadsheet for the list of contacts. 

What is wrong with this?  someone plesae help me!  My outlook profiles are all messed up becasue i use icloud to sync the calendar and contacts, but i use pop/stmp (whatever that means) for my email....

Microsoft 365 and Office | Word | For home | Windows

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  1. Doug Robbins - MVP - Office Apps and Services 323.6K Reputation points MVP Volunteer Moderator
    2014-03-12T22:05:44+00:00

    It has been reported previously that once you have executed a merge using Plain Text as the format, you will then be able to execute to email in HTML format.  Worth a try.

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  2. Anonymous
    2014-03-12T17:57:04+00:00

    The only way I could get this to work in Word 2013 and with Windows Live Mail as mail engine was by selecting "Plain text" as the mail format in the final dialog box. Using HTML as mail format does not work, even though Windows Live Mail supports it just fine (and is even using it as my default).

    To my mind, this is clearly a bug, but for the limited use I have, the workaround is acceptable.

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  3. Anonymous
    2014-03-12T12:01:08+00:00

    Hi Doug

    I am having a similar problem to Dan.

    I can send a email from word using the flie - share - email option and it does use outlook to send it. I do however have Thunderbird on my computer as well. (Could there be a conflict here with the word mail merge)

    This is what i do - open word - mailings - add reciepients (from excel) - add 1 or two fields to pull data from excel file - preview (all is working fine with excel info) - then i click on finish merge - add in a subject and click send e-mail. 

    You can see that word in going through all the info as the different names flicker on the screen as if its processing them, but when you go to outlook not e-mails have been sent and there are none waiting in my outbox. There seems to be a disconnect between word and outlook and im not sure what or how to find it.

    im using windows 8

    Regards

    Nic

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  4. Anonymous
    2013-08-23T18:48:26+00:00

    Thanks Doug, you really saved my day.

    Best regards.

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  5. Doug Robbins - MVP - Office Apps and Services 323.6K Reputation points MVP Volunteer Moderator
    2013-03-08T22:59:51+00:00

    Can you answer the first question?

    I can execute a merge to email in Word 2013 without any issues.

    The Merge Tools utility was offered as a work-around.

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