A family of Microsoft word processing software products for creating web, email, and print documents.
Please keep in mind that this is a user-to-user forum. As far as I can tell, no one from Microsoft has replied to this thread so far.
When I asked, through "MVP channels," about this issue a week ago, it might very well have been the first time Microsoft heard of the issue.
"As far as you can tell"???
The third post in this thread was from Guruprasad Ra back in January. Nothing he suggested worked so he disappeared.
Microsoft's response to this issue is classic Microsoft arrogant mindset: "We're so dominant they have to use our product, so we don't have to really care." Either that or complete incompetence. There are no other real possibilities - this is not an isolated incident. No one else (except Apple) who is successful in IT could get away with repeated foolishness like this.
Overall I really like Microsoft, but either this mindset or incompetence will be the downfall of Microsoft.