Word 2013: Extremely slow saving and pasting plain text in long documents

Anonymous
2013-01-16T14:12:48+00:00

I am using the latest Word 2013 RC in German. Allthough I am very pleased with the overall performance and features of this new version, I ran into some very annoying problems, that didn't exist with the latest Word 2010. These should be easy to reproduce:

  1. Take a long document (*.docx) with at least 100 pages and try to save it. This takes forever - I can see the progress bar filling up slowly. It takes at least 10-20 seconds to save. During that process I cannot do anything within Word - not even scroll smoothly. It slows down to the point of almost freezing up. I didn't have this problem with Word 2010 on the same system.
  2. Take that same document (>100 pages) and try to copy&paste some text (for example out of Firefox) and paste it as plain text - this takes at least 1 to 2 seconds. I didn't have any kind of delay with Word 2010.
  3. Word 2013 seems to work ok with *.doc files - it's still slower than Word 2010 a lot faster than saving *.docx files.

I have no problems whatsoever with short documents. Can anyone confirm these problems with Word 2013 RC?

Microsoft 365 and Office | Word | For home | Windows

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  1. Anonymous
    2014-05-02T13:13:25+00:00

    Could Microsoft please stop saying it is the rest of the world which does not work.

    If 100,000 users of MS Office 2013 face this problem than it appears to be a Microsoft problem, having designed major productivity software not able to run failure proof on the average modern PC under Windows 8.1. within an environment of other software also working on such computer.

    I just can repeat what others said. Redmont please try to take the issue serious and fix it, as we all suffer from it and are not software engineers who can spend time in the guts of our PCs, risking that we mess something up and have to restart all over.

    The idea to stop a problem by stopping automatic saving, seems hilarious to me. Its like telling a climber to fix a problem with a rope, by not using the rope.

    Kind regards

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  2. Stefan Blom 351.6K Reputation points MVP Volunteer Moderator
    2014-04-27T18:26:53+00:00

    Windows may be "clean," but are you saying that you have no other program installed on the computer except Office? Many programs install poorly designed add-ins without asking the user first.

    As a troubleshooting step, you can start Word in Safe mode and see if the program then works correctly. To start in Safe mode: Hold the Windows logo key as you press R; in the Run dialog box, type winword /safe and press Enter. If Safe mode works, it is clear that the problem is with the registry, with the Normal template, or with an add-in (the last option being the most likely), and you can continue troubleshooting from there.

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  3. Anonymous
    2014-04-27T03:58:41+00:00

    Things get overlooked simply because people do not start new threads describing in detail their problem.

    While I admire your fortitude in reading the 91 entries in this thread before your own, I do not have the inclination to do that.  I would therefore suggest that you start a new thread in which you provide full details of the issues that you have and when they occur.

    I do not know if I have posted the following to this thread previously but, alot of problems with Office 2013 are caused by third party (non-Microsoft) applications.  This is my (expanding) list of things to try when Office 2013\365 won’t start or crashes:

    See the Article “Why can’t I start my Office 2013 application at:

    http://office.microsoft.com/en-us/support/why-cant-i-start-my-office-2013-application-HA104011864.aspx

    Refer to the following website for information on repairing Office 2013\365:

    http://office.microsoft.com/en-us/project-help/repair-or-remove-office-2010-HA010357402.aspx

    See Office 2013 install woes - http://office-watch.com/t/n.aspx?a=1834

    See the KnowledgeBase article “Office 2013 applications crash on launch at the splash screen” at:

    http://support.microsoft.com/kb/2813143

    Or see the KnowledgeBase article Error: “Something went wrong and we can't sign you in right now” when trying to install Office 2013 at:

    http://support.microsoft.com/kb/2811180/en-us/

    Also see my response in

    http://answers.microsoft.com/en-us/office/forum/office\_2013\_release-word/microsoft-word-2013-has-stopped-working/67b81016-849f-481a-bce5-bf04797ac03b

    Do you have Abbyy Finereader installed on the PC? A number of people have reported that removing it overcomes problems with 2013.  See:

    Office programs may crash with the FineReader add-in installed at:

    http://support.microsoft.com/kb/2755838

    Do you have “Fun Tools” add-in? A number of people have reported that removing it overcomes problems with 2013

    Do you have Toshiba Book Reader installed on the PC?  It has been reported that uninstalling that brings Office back to working status.

    Do you have the Acrobat PDFMaker add-in.  It has been reported that uninstalling that overcomes an issue with a message appearing that states "The document contains macros. Macro support for this application is disabled. Features requiring VBA are not available. Would you like to open this document as a read only?"

    Also see: http://answers.microsoft.com/en-us/office/forum/office\_2013\_release-word/microsoft-word-has-stopped-working-when-i-close/8375b5b6-4f7e-46ed-a02b-90152ecad287#LastReplyand

    http://answers.microsoft.com/en-us/office/forum/office\_home-word/word-and-excel-2013-crashing-on-windows-7/5389390c-e989-4c8e-8fe0-62673f1410ce?page=4#LastReply

    It appears that there may be some hardware incompatibilities as well.  If you have the NVIDIA driver NVWGF2UM.DLL, try renaming it as: NVWGF2UM.oldas was mentioned in:

    http://answers.microsoft.com/en-us/office/forum/office\_2013\_release-word/microsoft-word-has-stopped-working-when-i-close/8375b5b6-4f7e-46ed-a02b-90152ecad287#LastReply

    From the File tab, select Options and then click on Advanced and then in the Display section of the dialog, check the box for Disable hardware graphics acceleration

    For the error message "There was a problem sending the command to the program", use Windows Explorer to access the C:\Program Files\Microsoft Office\Office15 folder and right click on WINWORD.EXE then on Properties, go to the Compatibility tab and uncheck all the boxes.  It has also been reported that the problem can be overcome by editing the registry at HKEY_CLASSES_ROOT\Word.Document.12\shell\Open and deleting the ddeexec key.

    The ddeexec can also be deleted from

    HKEY_CLASSES_ROOT\Word.DocumentMacroEnabled.12\shell\Open.

    That fix is described at ...

    http://www.dilloway.co.uk/there-was-a-problem-sending-the-command.html

    It has been reported that uninstalling FastPictureView and FastPictureViewer Pro… overcomes the issue of the Minimize, Maximize, Close and Help buttons not being visible in Office 2013.

    If you have a Canon 8350 printer, try using the Canon MF8000 UFRI LT XPS driver as detail in the post by Riad Amstha on April 14 in the thread at:

    http://answers.microsoft.com/en-us/office/forum/office\_365hp-word/office-2013-crashes-with-canon-8350-printer/e2bf6530-92e0-47ef-b6ec-e803a91793d0?page=3#LastReply

    For the problem of nothing appearing when you start typing in a blank document in Word in Office 365 Home Premium, and you hear a bell sound with each keypress, but no characters appear, disable the SMARTInk add-in for an interactive whiteboard.

    This list is ridiculous. Repeatedly posters to this thread have stated that they have clean windows 8 or 8.1 and Word 2013 on new computers, even--as I do. No add in or other garbage, and the program itself is not reliable. I work on 70k word MSS and slow saving, unsure saving, wonky track changes, all the other issues (lagging cursor or letters when typing) mentioned above are present. Please fix it. Please. Now. Thank you.

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  4. Anonymous
    2014-04-25T21:50:45+00:00

    This seems to work for me.  Thanks for suggesting it!

    It is really amazing and quite frustrating how buggy Word 2013 is.  Microsoft has managed to make something as simple as saving a document harder to do.  It is unforgiveable that they've disabled right-click autocorrect additions, too.  Can anyone recommend a superior word processing program?  I think Microsoft needs to get out of this business - new versions are supposed to be superior to early ones, not significantly worse.

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  5. Anonymous
    2014-03-22T08:54:01+00:00

    In File/Options/Advance/Save/ Disabling background save and enable always create a backup on save, make the fix for me.

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