Office 2013 only works in safe mode

Anonymous
2013-03-18T20:37:05+00:00

Hi

I have recently downloaded Microsoft Office Professional Plus 2013 as part of the on the Home Use Program.

Ever since I installed it (the 64 bit version on windows 7) I have had nothing but trouble and can only use it in 'Safe Mode', I've only tried Word & Excel as these are the only two I need to use. I've had a little look around on the internet and it seems like disabling add ins will help, so to my knowledge all add ins are disabled on the COM add ins bit?

Both Word and Excel crash with the 'Stopped Working' message and they always crash when you close them, but most of the time you just have to wait a minute and they'll crash sometimes when you're not even using them!

Does this sound like a familiar problem can I get my copy of Office 2013 to run in 'Normal Mode'?

Thanks

Nick

Microsoft 365 and Office | Word | For home | Windows

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Anonymous
2013-05-19T12:58:44+00:00

Thank you so much for posting this, i thought i'd never be able to fix the Stopped Working issue. 

Disabling the hardware acceleration worked a treat, much appreciated.

Fix 2: Disable hardware acceleration (This fixed MY problem!)

  1. Run regedit (Win + R ; "regedit")
  2. Browse to HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Common
  3. Create a New Key and name it "Graphics"
  4. Select Graphics, right-click on the right panel and create a New DWORD (32-bit) Value and name it DisableHardwareAcceleration.

5. Enter Value data as 1

Try to run Excel normally now.

Good luck!

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  1. Stefan Blom 353.5K Reputation points MVP Volunteer Moderator
    2014-06-09T11:34:05+00:00

    Out of curiosity, did it fail when you tried to disable hardware acceleration in the user interface (File tab | Options | Advanced: "Disable hardware graphics acceleration")?

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  2. Anonymous
    2014-06-19T21:24:54+00:00

    I turned off nvidia video hardwae in BOIS and set it to internal graphics.  Problem solved.  Not sure who to blame but a shame I can't use my K1000 video graphics with office.  Probably not much of a loss though.

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  3. Anonymous
    2014-07-08T21:50:25+00:00

    WOW brilliant!!!! Thank you so much Ive been running Windows in safe mdoe for the past few months bcuz i never took the time to fins out how to fix it!! :-)

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  4. Anonymous
    2014-08-11T11:34:32+00:00

    Worked like a charm! 

    Thank you very much!

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