A family of Microsoft word processing software products for creating web, email, and print documents.
Hi,
Thank you for posting the question in Microsoft Community.
As per the description provided, you are unable to use Help feature in Office 2013 as there is no internet access at all times. Let me help you in changing the Help options.
Let us open the help window by clicking the Question symbol in any of the Office 2013 applications. Click the drop down for Help in the application and choose the option Help from your computer.
Hope this helps. If you need further assistance, reply and we will be glad to assist you.
Thank you.