Word Always Opens Documents In Read-Only Mode / Subscription

Anonymous
2013-05-03T12:48:28+00:00

I'm working with documents stored on my local drive, and whenever I double-click on one to open and edit it, Word starts up and presents it in read-only mode.  If I close Word and then immediately double-click the document again, it opens up without the read-only indicator.

These are documents which are edited every day.  I'm wondering if the fact that they're stored in a folder which is monitored by a file synchronization application has anything to do with this.

Secondly, when I bought Office 365 Home Premium online, it appeared that my only option was the monthly plan, which ostensibly is more expensive than the yearly plan.  I don't see any way to change my account from monthly to yearly.  Am I missing something?

Microsoft 365 and Office | Word | For home | Windows

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  1. Anonymous
    2013-05-05T01:24:06+00:00

    Another possible cause for the read only mode is that you have an expired trial that is being invoked the first time.  Go into Programs and Features. Look to see if you have more than one Office installation. If you do, you will have to uninstall one and repair the other.

    Repair or Uninstall Office 2013 /2010 / 2007

    http://office.microsoft.com/en-us/excel-help/repair-or-remove-office-2010-HA010357402.aspx?CTT=1


    http://www.online-tech-tips.com/ms-office-tips/fix-microsoft-word-has-stopped-working/comment-page-1/#comment-83759


    http://technet.microsoft.com/en-us/library/gg998767.aspx#BKMK_OfficeRepair Office 365 (2013) - Repair is same as earlier versions


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  2. Doug Robbins - MVP - Office Apps and Services 323.6K Reputation points MVP Volunteer Moderator
    2013-05-04T23:43:49+00:00

    If the documents that open in read-only mode were either downloaded, or received as attachments to an email message, that is the default behaviour.

    For your question about changing your subscription type, it might be better to ask in the My Account, Billing and Sign-in forum at:

    http://answers.microsoft.com/en-us/office/forum/office_account?page=1&tab=no&sort=LastReplyDate&dir=Desc&tm=1367710981590

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  3. Anonymous
    2013-05-04T22:09:38+00:00

    What happens when you open Word application and then open the file from within Word?

    It tells me that the document was last opened in read-only mode and asks me if I want to open it in that mode again.  Upon answering No, it opens the document with editing enabled.

    I should have mentioned in the original post that this does not happen every time; sometimes the document opens up in editing mode, sometimes it doesn't.

    Do you experience any similar issue for other files from same folder?

    Not that I can recall.

    What happens when you save a Word document on desktop and then try double click and opening it?

    It opens in editing mode.

    I'll try disabling some add-ons and see what happens.  Thanks for the reply.

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  4. Anonymous
    2013-05-04T05:02:56+00:00

    Hi,

    I need additional information:

    What happens when you open Word application and then open the file from within Word?

    This could be due to the 3rd party program conflict with the Word documents.

    Do you experience any similar issue for other files from same folder? What happens when you save a Word document on desktop and then try double click and opening it?

    1. Start Word in safe mode and verify whether issue re-occurs. Follow the below mentioned steps to start Office application in safe mode:

    * Hold Windows key + R.

    * Copy and paste, or type the following command in the Open box, and then press Enter:

    Winword /safe

    Note: There is space between Winword.Outlook and '/'.

    If Word safe works, disable the add-ins following steps mentioned below and determine the problem causing add-in:

    a) Click on File menu, click Options, Add-ins, Go button besides Manage: Com-in Add.

    b) Check if there are add-ins listed, clear the check box.

    c) Close the Office program and restart it.

    d) Disable each add-in one at a time, restart the Excel/Word, and repeat the above procedure. If the issue reappears again, it will help you to determine which add-in is causing this issue.

    You may also follow the manual troubleshooting steps mentioned in the link below and see if it helps:http://support.microsoft.com/kb/921541http://support.microsoft.com/kb/921541

    Note: Look for Office\15.0 folder instead of Office\14.0. And ensure to back up the registry before any modification/deletion. Check the link below for information about registry backup.

    http://windows.microsoft.com/en-us/windows7/Back-up-the-registry

    1. Refer to the following thread link which discusses about similar issue and see if it helps:http://answers.microsoft.com/en-us/office/forum/office_365hp-office_account/how-do-i-convert-my-office-365-home-premium-from/02e8a39f-8aa1-4c75-ab82-111597ff28a4?msgId=8ac0f85f-9330-44ce-a4f8-7d814412a590

    Hope the above information helps. Reply with necessary information and the result for further assistance.

    Thank you.

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