Microsoft Office 2013 Has Stopped Working

Anonymous

Just installed Office 2013 Professional Plus. Everytime i try and run one of the apps like word, excel, outlook, and so on it just pops up and saying it has stopped working. It then says it searchs for a solution online which doesn't ever do anything there either. This happens with all the componenets of Office. After it erroring out a couple of times i can usually get it to start in safe mode. I have already gone in and disabled the add ins. Have tried uninstalling Office and reinstalling. Did a repair on it. Tried doing the reapair while Norton AntiVirus and Firewall were disabled. Installed all the Office 2013 updates. None of them have fixed the issue. Booted my computer into safe mode with networking and tried running it from there, it didn't give me the error saying it has stopped just that it can't be run in safe mode. I'm running Win 7 Pro 64 Bit.

Thanks.

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Anonymous

I solved my issue last weekend. Turned out to be one of the add-ins, ABBYY Finereader. Not sure where that one came from, but I disabled it for Outlook and Excel, and everything is working fine now.

[Note from CM: Microsoft is aware of this problem; see "Office programs may crash with the FineReader add-in installed" at**http://support.microsoft.com/kb/2755838/en-us**.]

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82 additional answers

Anonymous

2013-10-21T23:45:02+00:00

I tried all of this. No AddIns conflict, no video driver problem, it took me days and no solution. I uninstall and reinstall Office, only thing that worked.
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Anonymous

2013-11-21T19:08:40+00:00

Yep! Had same issues and uninstalled Abby Finereader and it's working! Thank You
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Anonymous

2013-12-04T10:57:43+00:00

http://office2013issues.blogspot.com/2013/02/fixed-office-2013-has-stopped-working.html?showComment=1386154544998#c5707317310839555053

Fix #1 worked for me..... and it was easy....
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Anonymous

2013-12-04T20:37:37+00:00
The Fine reader answer is a good answer, but that does not work for a lot of people, here is both answers to the app crash.

Event Viewer Errors: (might be varies from you, but you get the picture)

Faulting application name: EXCEL.EXE, version: 15.0.4420.1017, time stamp: 0x50673286

Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000

Exception code: 0xc0000005

Fault offset: 0x00000000

Faulting process id: 0x70c

Faulting application start time: 0x01ce148bae1be7ed

Faulting application path: C:\Program Files (x86)\Microsoft Office\Office15\EXCEL.EXE

Faulting module path: unknown

Report Id: ec6f1ad1-807e-11e2-ba40-4437e69e70e1

Faulting application name: WINWORD.EXE, version: 15.0.4420.1017, time stamp: 0x5067349a

Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000

Exception code: 0xc0000005

Fault offset: 0x00000000

Faulting process id: 0x588

Faulting application start time: 0x01ce13fb6fe1ad27

Faulting application path: C:\Program Files (x86)\Microsoft Office\Office15\WINWORD.EXE

Faulting module path: unknown

Report Id: ae8f3bec-7fee-11e2-90f9-4437e69e70e1

Faulting application name: OUTLOOK.EXE, version: 15.0.4420.1017, time stamp: 0x506734e2

Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000

Exception code: 0xc0000005

Fault offset: 0x00000000

Faulting process id: 0x8cc

Faulting application start time: 0x01ce13f3e5651137

Faulting application path: C:\Program Files (x86)\Microsoft Office\Office15\OUTLOOK.EXE

Faulting module path: unknown

Report Id: 27012797-7fe7-11e2-bcd6-4437e69e70e1

The description for Event ID 0 from source MSOIDSVC.EXE cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:

InitializeSvcAPI failed with hr = 0x80048883

By the way, just for your information; I'm running Windows 7 Professional 64-bit and Microsoft Office 2013 Standard 32-bit.

The Solutions I have 2 known fixes here; before trying anything, please make sure you can run excel/winword/powerpoint/outlook in safe mode, otherwise these 2 fixes is not for you. I'll use Excel for example.

Press Win + R for run, then enter excel /safe

If Excel 2013 successful run in safe mode, proceed with the fixes, else go back to Google. Good luck.

Fix 1: If you have an Epson Scanner / ABBYY-FineReader (ABBYY-FineReader is a software bundled together with Epson Scanner)

Fix 1a
1. Run Excel in safe mode. (Win + R ; "excel /safe")
2. Go to File - Options
3. Go to Add-ins
4. Choose COM Add-ins and press Go...
5. Uncheck every box and press OK.

Try to run Excel normally now.

Fix 1b
1. Go to Control Panel
2. Click on Uninstall a program
3. Right click on ABBYY-FineReader and click uninstall.
4. Restart if necessary.
Try to run Excel normally now.

Fix 2: Disable hardware acceleration (This fixed MY problem!)
1. Run regedit (Win + R ; "regedit")
2. Browse to HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Common
3. Create a New Key and name it "Graphics"
4. Select Graphics, right-click on the right panel and create a New DWORD (32-bit) Value and name it DisableHardwareAcceleration.
5. Enter Value data as 1

Try to run Excel normally now.

For some reason, if you're using any USB docking station with DisplayLink driver, please uninstall or update the driver to atleast version 7.1 M1.

Link to download: http://www.displaylink.com/support/downloads.php

Good luck!
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