Microsoft Office 2013 Has Stopped Working

Anonymous
2013-02-08T17:31:31+00:00

Just installed Office 2013 Professional Plus.  Everytime i try and run one of the apps like word, excel, outlook, and so on it just pops up and saying it has stopped working.  It then says it searchs for a solution online which doesn't ever do anything there either.  This happens with all the componenets of Office.  After it erroring out a couple of times i can usually get it to start in safe mode.  I have already gone in and disabled the add ins.  Have tried uninstalling Office and reinstalling.  Did a repair on it.  Tried doing the reapair while Norton AntiVirus and Firewall were disabled.  Installed all the Office 2013 updates.  None of them have fixed the issue.  Booted my computer into safe mode with networking and tried running it from there, it didn't give me the error saying it has stopped just that it can't be run in safe mode.  I'm running Win 7 Pro 64 Bit.

Thanks.

Microsoft 365 and Office | Word | For home | Windows

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Anonymous
2013-02-27T22:29:44+00:00

I solved my issue last weekend.  Turned out to be one of the add-ins, ABBYY Finereader.  Not sure where that one came from, but I disabled it for Outlook and Excel, and everything is working fine now.

[Note from CM: Microsoft is aware of this problem; see "Office programs may crash with the FineReader add-in installed" at**http://support.microsoft.com/kb/2755838/en-us**.]

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  1. Anonymous
    2016-05-14T04:06:43+00:00

    Thanks for your prompt response.

    I had run Fixit before reinstalling. The problem is only with Excel 2013. Will move to Excel forum !

    Upon trial and error, I have just discovered that the problem is associated only with a couple of Excel workbooks - but these workbooks do not have any macros, VBAs etc.. I have run "Inspect document" on these and saw nothing untoward. Anyway, I will ask this in the Excel forum...

    Cheers and thanks a lot

    Mahesh

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  2. Anonymous
    2016-05-18T05:54:26+00:00

    I hope this help cause it did solve the issue for me :

    Disable Hardware Acceleration

    1. Run regedit (Win + R ; "regedit")
    2. Browse to HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Common
    3. Create a New Key and name it "Graphics"
    4. Select Graphics, right-click on the right panel and create a New DWORD (32-bit) Valueand name it DisableHardwareAcceleration.

    5. Enter Value data as 1

    Cheers!

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