Microsoft Office 2013 Has Stopped Working

Anonymous
2013-02-08T17:31:31+00:00

Just installed Office 2013 Professional Plus.  Everytime i try and run one of the apps like word, excel, outlook, and so on it just pops up and saying it has stopped working.  It then says it searchs for a solution online which doesn't ever do anything there either.  This happens with all the componenets of Office.  After it erroring out a couple of times i can usually get it to start in safe mode.  I have already gone in and disabled the add ins.  Have tried uninstalling Office and reinstalling.  Did a repair on it.  Tried doing the reapair while Norton AntiVirus and Firewall were disabled.  Installed all the Office 2013 updates.  None of them have fixed the issue.  Booted my computer into safe mode with networking and tried running it from there, it didn't give me the error saying it has stopped just that it can't be run in safe mode.  I'm running Win 7 Pro 64 Bit.

Thanks.

Microsoft 365 and Office | Word | For home | Windows

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Anonymous
2013-02-27T22:29:44+00:00

I solved my issue last weekend.  Turned out to be one of the add-ins, ABBYY Finereader.  Not sure where that one came from, but I disabled it for Outlook and Excel, and everything is working fine now.

[Note from CM: Microsoft is aware of this problem; see "Office programs may crash with the FineReader add-in installed" at**http://support.microsoft.com/kb/2755838/en-us**.]

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  1. Doug Robbins - MVP - Office Apps and Services 323.6K Reputation points MVP Volunteer Moderator
    2015-04-05T09:04:32+00:00

    For the error "Office can't do that right now because your product is busy with another task" error when installing Office 2013 or Office 365" see:

    http://support.microsoft.com/kb/2809219/en-us

    See "General troubleshooting for installing Office 2013 and Office 365" at:

    http://support.microsoft.com/kb/2822317/en-us

    See ""Something went wrong" error when you install Office 2013 or Office 365" at:

    http://support.microsoft.com/kb/2827031/en-us

    and, if necessary http://support.microsoft.com/kb/2822317

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  2. Anonymous
    2015-04-05T20:06:03+00:00

    So after two hours of remote access to my pc, Microsoft figured out that I needed to install the 64-bit version of Office.  Such a simple fix after trying everything possible multiple times.....

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  3. Doug Robbins - MVP - Office Apps and Services 323.6K Reputation points MVP Volunteer Moderator
    2015-04-05T21:53:05+00:00

    I am glad that it works for you.  However, I am bewildered.  Are you sure that it was not the other way around - that you were trying to install the 64-bit version and that installing the 32-bit version overcame the problem.

    Microsoft do not recommend the use of the 64-bit version unless it is required because of the need to run extremely large, extremely complex Excel models.

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  4. Anonymous
    2015-04-06T02:32:17+00:00

    When you go into your account to install Office you are given the 32-bit version automatically without a choice.  You have to go into advanced options in order to get the 64-bit version.  I was not aware of this option until the tech showed me.  I have a laptop running the same version of Windows as my desktop and the 32-bit version works fine on there.  The tech said it may have something to do with add-ins but I am still clueless why my desktop doesn't like the 32-bit version.

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