Microsoft Office 2013 Has Stopped Working

Anonymous
2013-02-08T17:31:31+00:00

Just installed Office 2013 Professional Plus.  Everytime i try and run one of the apps like word, excel, outlook, and so on it just pops up and saying it has stopped working.  It then says it searchs for a solution online which doesn't ever do anything there either.  This happens with all the componenets of Office.  After it erroring out a couple of times i can usually get it to start in safe mode.  I have already gone in and disabled the add ins.  Have tried uninstalling Office and reinstalling.  Did a repair on it.  Tried doing the reapair while Norton AntiVirus and Firewall were disabled.  Installed all the Office 2013 updates.  None of them have fixed the issue.  Booted my computer into safe mode with networking and tried running it from there, it didn't give me the error saying it has stopped just that it can't be run in safe mode.  I'm running Win 7 Pro 64 Bit.

Thanks.

Microsoft 365 and Office | Word | For home | Windows

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Anonymous
2013-02-27T22:29:44+00:00

I solved my issue last weekend.  Turned out to be one of the add-ins, ABBYY Finereader.  Not sure where that one came from, but I disabled it for Outlook and Excel, and everything is working fine now.

[Note from CM: Microsoft is aware of this problem; see "Office programs may crash with the FineReader add-in installed" at**http://support.microsoft.com/kb/2755838/en-us**.]

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  1. Anonymous
    2015-04-03T17:04:35+00:00

    After online repair it brought me to the welcome screen for Office and everything seemed to be fine but I tried opening powerpoint and got the same error.....

    Log Name:      Application

    Source:        Application Error

    Date:          4/3/2015 1:02:34 PM

    Event ID:      1000

    Task Category: (100)

    Level:         Error

    Keywords:      Classic

    User:          N/A

    Computer:      Chad-Monica

    Description:

    Faulting application name: POWERPNT.EXE, version: 15.0.4655.1000, time stamp: 0x540569cc

    Faulting module name: KERNELBASE.dll, version: 6.3.9600.17415, time stamp: 0x54504ade

    Exception code: 0xe0000002

    Fault offset: 0x00014598

    Faulting process id: 0x170

    Faulting application start time: 0x01d06e2ff4614385

    Faulting application path: C:\Program Files\Microsoft Office 15\root\office15\POWERPNT.EXE

    Faulting module path: C:\WINDOWS\SYSTEM32\KERNELBASE.dll

    Report Id: 38aa6565-da23-11e4-8212-20cf3044e37a

    Faulting package full name: 

    Faulting package-relative application ID: 

    Event Xml:

    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

      <System>

        <Provider Name="Application Error" />

        <EventID Qualifiers="0">1000</EventID>

        <Level>2</Level>

        <Task>100</Task>

        <Keywords>0x80000000000000</Keywords>

        <TimeCreated SystemTime="2015-04-03T17:02:34.000000000Z" />

        <EventRecordID>18666637</EventRecordID>

        <Channel>Application</Channel>

        <Computer>Chad-Monica</Computer>

        <Security />

      </System>

      <EventData>

        <Data>POWERPNT.EXE</Data>

        <Data>15.0.4655.1000</Data>

        <Data>540569cc</Data>

        <Data>KERNELBASE.dll</Data>

        <Data>6.3.9600.17415</Data>

        <Data>54504ade</Data>

        <Data>e0000002</Data>

        <Data>00014598</Data>

        <Data>170</Data>

        <Data>01d06e2ff4614385</Data>

        <Data>C:\Program Files\Microsoft Office 15\root\office15\POWERPNT.EXE</Data>

        <Data>C:\WINDOWS\SYSTEM32\KERNELBASE.dll</Data>

        <Data>38aa6565-da23-11e4-8212-20cf3044e37a</Data>

        <Data>

        </Data>

        <Data>

        </Data>

      </EventData>

    </Event>

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  2. Doug Robbins - MVP - Office Apps and Services 323.6K Reputation points MVP Volunteer Moderator
    2015-04-03T22:51:46+00:00

    As the problem is with PowerPoint, it might be best to ask in the PowerPoint forum.

    However, see the Article “Why can’t I start my Office 2013 application at:

    http://office.microsoft.com/en-us/support/why-cant-i-start-my-office-2013-application-HA104011864.aspx

    If that does not help, then you might remove all traces of the Office installation by downloading the fixit from the following article:

    http://support.microsoft.com/kb/2739501

    saving it to your computer and then running it.

    Then reinstall Office by logging into www.office.com/myaccountwith your registered email address and click Install Office.

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  3. Anonymous
    2015-04-05T02:59:32+00:00

    Well the problem isn't just with powerpoint, It is with every app within Office.  I will try what you suggest and let you know how it goes.  Thank You for helping.

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  4. Anonymous
    2015-04-05T03:45:33+00:00

    It happens even during installation.  This is after I used the fix-it tool to remove Office.  My drivers are all up to date and I have no idea what to do now.

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