Microsoft Office 2013 Has Stopped Working

Anonymous
2013-02-08T17:31:31+00:00

Just installed Office 2013 Professional Plus.  Everytime i try and run one of the apps like word, excel, outlook, and so on it just pops up and saying it has stopped working.  It then says it searchs for a solution online which doesn't ever do anything there either.  This happens with all the componenets of Office.  After it erroring out a couple of times i can usually get it to start in safe mode.  I have already gone in and disabled the add ins.  Have tried uninstalling Office and reinstalling.  Did a repair on it.  Tried doing the reapair while Norton AntiVirus and Firewall were disabled.  Installed all the Office 2013 updates.  None of them have fixed the issue.  Booted my computer into safe mode with networking and tried running it from there, it didn't give me the error saying it has stopped just that it can't be run in safe mode.  I'm running Win 7 Pro 64 Bit.

Thanks.

Microsoft 365 and Office | Word | For home | Windows

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Anonymous
2013-02-27T22:29:44+00:00

I solved my issue last weekend.  Turned out to be one of the add-ins, ABBYY Finereader.  Not sure where that one came from, but I disabled it for Outlook and Excel, and everything is working fine now.

[Note from CM: Microsoft is aware of this problem; see "Office programs may crash with the FineReader add-in installed" at**http://support.microsoft.com/kb/2755838/en-us**.]

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  1. Doug Robbins - MVP - Office Apps and Services 323.6K Reputation points MVP Volunteer Moderator
    2014-03-22T22:10:04+00:00

    That's correct. It is installed with most Epson Printers.

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  2. Anonymous
    2014-04-04T20:57:38+00:00

    I started having the same "Outlook stopped working" issue and then it would not restart. I have a workaround but I haven't seen anything in this thread that describes what I have seen as the problem. My problem started about one month ago and it comes occasionally while I am just working. I have Outlook 2013 (32-bit) installed on a Windows 7 64-bit OS. I have only 1 Outlook POP3 email account defined to the mail server at my service provider. I disabled the IMAP email account that I had but removing it did not solve my issue. 

    What I have found is this. For some reason when a certain email (not necessarily the same one is being downloaded from the POP3 server)  Outlook stops with the "Outlook stopped working" message and then when I restart Outlook it will restart to the point that it starts to download email after being started and the error message "Outlook stopped working" again. It has happened several time but not every day. When Outlook starts the download it does NOT delete the message(s) on the providers POP3 server until it has downloaded the entire collection of stored emails. Because of this Outlook will try to start but come to the same error condition. The reason that I say that it is an email is that if go to the provider email web all my emails are still there. If I delete the emails that are stored on the service provider POP3 in my received account waiting to be downloaded to Outlook. If I go back to Outlook it will start normally --- no reboots, no running in safe-mode, no changes to anything including restarting or stopping any running application or services on the computer.

    From this recovery it is evident to me that something is different about an email that I receive. The issue is random and I am not sure if it is the same email as I have to delete the emails on the POP3 server to get Outlook to start again. 

    If anyone else runs into this issue you might try to see if this fixes your issue. I tried just about everything the first time that this occurred a month ago. I reloading Outlook from scratch -- used an older backup boot disk with everything that worked perfectly including Outlook 2013 as it was before and Outlook still would not start until I deleted the emails off the POP3 server on my service provider. 

    This is just an FYI...

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  3. Doug Robbins - MVP - Office Apps and Services 323.6K Reputation points MVP Volunteer Moderator
    2014-04-04T22:38:04+00:00

    You might post to the Outlook forum at:

    http://answers.microsoft.com/en-us/office/forum/outlook?sort=lastreplydate&dir=desc&tab=Threads&status=&mod=&modAge=&advFil=&postedAfter=&postedBefore=&threadType=All&tm=1396651027265

    as others who frequent that forum may be able to shed some light on the problem.

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  4. Anonymous
    2014-04-29T01:52:55+00:00

    My powerpoint 2013 stopped working when I tried to edit a presentation. I tried uninstall and reinstall, it did not work. I tried to disable add-ins, it did not work. I tried safe mode, I can edit in safe mode.

    Below is the event log:

    Log Name:      Application

    Source:        Application Error

    Date:          4/28/2014 9:48:14 PM

    Event ID:      1000

    Task Category: (100)

    Level:         Error

    Keywords:      Classic

    User:          N/A

    Computer:      Sam_Wang_Laptop

    Description:

    Faulting application name: POWERPNT.EXE, version: 15.0.4454.1000, time stamp: 0x509a39f9

    Faulting module name: ppcore.dll, version: 15.0.4605.1000, time stamp: 0x531f9c1c

    Exception code: 0xc0000094

    Fault offset: 0x0056fbdb

    Faulting process id: 0xa40

    Faulting application start time: 0x01cf634d10b0bda0

    Faulting application path: C:\Program Files\Microsoft Office 15\root\office15\POWERPNT.EXE

    Faulting module path: C:\Program Files\Microsoft Office 15\root\office15\ppcore.dll

    Report Id: 539ba5ae-cf40-11e3-bf2f-f4b7e2ccf49a

    Faulting package full name:

    Faulting package-relative application ID:

    Event Xml:

    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

      <System>

        <Provider Name="Application Error" />

        <EventID Qualifiers="0">1000</EventID>

        <Level>2</Level>

        <Task>100</Task>

        <Keywords>0x80000000000000</Keywords>

        <TimeCreated SystemTime="2014-04-29T01:48:14.000000000Z" />

        <EventRecordID>99459</EventRecordID>

        <Channel>Application</Channel>

        <Computer>Sam_Wang_Laptop</Computer>

        <Security />

      </System>

      <EventData>

        <Data>POWERPNT.EXE</Data>

        <Data>15.0.4454.1000</Data>

        <Data>509a39f9</Data>

        <Data>ppcore.dll</Data>

        <Data>15.0.4605.1000</Data>

        <Data>531f9c1c</Data>

        <Data>c0000094</Data>

        <Data>0056fbdb</Data>

        <Data>a40</Data>

        <Data>01cf634d10b0bda0</Data>

        <Data>C:\Program Files\Microsoft Office 15\root\office15\POWERPNT.EXE</Data>

        <Data>C:\Program Files\Microsoft Office 15\root\office15\ppcore.dll</Data>

        <Data>539ba5ae-cf40-11e3-bf2f-f4b7e2ccf49a</Data>

        <Data>

        </Data>

        <Data>

        </Data>

      </EventData>

    </Event>

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