Microsoft Office 2013 Has Stopped Working

Anonymous
2013-02-08T17:31:31+00:00

Just installed Office 2013 Professional Plus.  Everytime i try and run one of the apps like word, excel, outlook, and so on it just pops up and saying it has stopped working.  It then says it searchs for a solution online which doesn't ever do anything there either.  This happens with all the componenets of Office.  After it erroring out a couple of times i can usually get it to start in safe mode.  I have already gone in and disabled the add ins.  Have tried uninstalling Office and reinstalling.  Did a repair on it.  Tried doing the reapair while Norton AntiVirus and Firewall were disabled.  Installed all the Office 2013 updates.  None of them have fixed the issue.  Booted my computer into safe mode with networking and tried running it from there, it didn't give me the error saying it has stopped just that it can't be run in safe mode.  I'm running Win 7 Pro 64 Bit.

Thanks.

Microsoft 365 and Office | Word | For home | Windows

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Anonymous
2013-02-27T22:29:44+00:00

I solved my issue last weekend.  Turned out to be one of the add-ins, ABBYY Finereader.  Not sure where that one came from, but I disabled it for Outlook and Excel, and everything is working fine now.

[Note from CM: Microsoft is aware of this problem; see "Office programs may crash with the FineReader add-in installed" at**http://support.microsoft.com/kb/2755838/en-us**.]

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  1. Anonymous
    2014-05-30T12:34:54+00:00

    That explains it. I just bought a nice Epsom printer. 

    Though I think sprint may want to test their SW more extensively. 

    Thanks for the help!

    i would have been frustrated beyond belief without you guys.

    Brian

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  2. Doug Robbins - MVP - Office Apps and Services 323.6K Reputation points MVP Volunteer Moderator
    2014-05-30T03:59:07+00:00

    Abbyy Finereader comes with the drivers that are installed for most Epson products.

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  3. Anonymous
    2014-05-30T01:41:08+00:00

    Tim S08,

    This worked! Not sure where mine came from either but its a print product and I dont own anything Sprint. I went to remove programs and deleted it from there. Didnt even need to reboot and MS started working off that bat

    Thanks for the post!!

    Brian

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  4. Anonymous
    2014-05-28T15:34:50+00:00

    Thank you, this fixed my problem.

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