Microsoft Office 2013 Has Stopped Working

Anonymous
2013-02-08T17:31:31+00:00

Just installed Office 2013 Professional Plus.  Everytime i try and run one of the apps like word, excel, outlook, and so on it just pops up and saying it has stopped working.  It then says it searchs for a solution online which doesn't ever do anything there either.  This happens with all the componenets of Office.  After it erroring out a couple of times i can usually get it to start in safe mode.  I have already gone in and disabled the add ins.  Have tried uninstalling Office and reinstalling.  Did a repair on it.  Tried doing the reapair while Norton AntiVirus and Firewall were disabled.  Installed all the Office 2013 updates.  None of them have fixed the issue.  Booted my computer into safe mode with networking and tried running it from there, it didn't give me the error saying it has stopped just that it can't be run in safe mode.  I'm running Win 7 Pro 64 Bit.

Thanks.

Microsoft 365 and Office | Word | For home | Windows

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Anonymous
2013-02-27T22:29:44+00:00

I solved my issue last weekend.  Turned out to be one of the add-ins, ABBYY Finereader.  Not sure where that one came from, but I disabled it for Outlook and Excel, and everything is working fine now.

[Note from CM: Microsoft is aware of this problem; see "Office programs may crash with the FineReader add-in installed" at**http://support.microsoft.com/kb/2755838/en-us**.]

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  1. Doug Robbins - MVP - Office Apps and Services 323.6K Reputation points MVP Volunteer Moderator
    2016-04-30T22:53:24+00:00

    See the Article “Why do I get a "stopped working message when I start my Office application at:

    http://office.microsoft.com/en-us/support/why-cant-i-start-my-office-2013-application-HA104011864.aspx

    If that does not help, then you might remove all traces of the Office installation by downloading the fixit from the following article:

    http://support.microsoft.com/kb/2739501

    saving it to your computer and then running it.

    Then reinstall Office by logging into www.office.com/myaccountwith your registered email address and click Install Office.

    BEFORE REMOVING THE OFFICE INSTALLATION,  MAKE SURE THAT YOU ARE ABLE TO LOG INTO YOUR ACCOUNT AND THAT OFFICE IS ASSOCIATED WITH IT!

    If you actually have Office (locally installed) rather than the subscription version provided through Office 365, then you can't get Office through your Microsoft Account. Instead, see

    https://products.office.com/en-us/download-back-up-restore-microsoft-office-products

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  2. Anonymous
    2016-04-30T17:27:38+00:00

    I am getting Microsoft word stopped working on my Windows 7 Prof SP1 Lenovo T430 running Microsoft 2013.

    Here is the eventlog. Please help. Thanks

    - System
    - Provider <br> --- --- <br><br><br><br> [ Name] Application Error <br> --- --- --- --- ---
    - EventID 1000 <br> --- --- --- <br><br><br><br> [ Qualifiers] 0 <br> --- --- --- --- ---
    Level 2 <br> --- --- ---
    Task 100 <br> --- --- ---
    Keywords 0x80000000000000 <br> --- --- ---
    - TimeCreated <br> --- --- <br><br><br><br> [ SystemTime] 2016-04-30T16:55:31.000000000Z <br> --- --- --- --- ---
    EventRecordID 89809 <br> --- --- ---
    Channel Application <br> --- --- ---
    Computer ADMINIB-V8AAU0V <br> --- --- ---
    Security <br> --- ---
    - EventData
    WINWORD.EXE
    15.0.4815.1000
    56e79f9f
    unknown
    0.0.0.0
    00000000
    c0000005
    0024d998
    12b8
    01d1a30114917954
    C:\Program Files (x86)\Microsoft Office\Office15\WINWORD.EXE
    unknown
    590715bc-0ef4-11e6-b97e-f9b25101c10d

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  3. Anonymous
    2016-01-12T18:48:18+00:00

    Thank you so much for this. I have been frustrated with being unable to open excel and word since October and I noticed (for some reason) that is when I installed ABBYY Finereader. Once uninstalled.........I have my Office 2013 all back. Yahoo!!!

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  4. Anonymous
    2015-07-05T14:01:04+00:00

    I also had the same issue and followed this instruction to disable the ABBYY fine reader and it resolved the issue!

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