Microsoft Office 2013 Has Stopped Working

Anonymous
2013-02-08T17:31:31+00:00

Just installed Office 2013 Professional Plus.  Everytime i try and run one of the apps like word, excel, outlook, and so on it just pops up and saying it has stopped working.  It then says it searchs for a solution online which doesn't ever do anything there either.  This happens with all the componenets of Office.  After it erroring out a couple of times i can usually get it to start in safe mode.  I have already gone in and disabled the add ins.  Have tried uninstalling Office and reinstalling.  Did a repair on it.  Tried doing the reapair while Norton AntiVirus and Firewall were disabled.  Installed all the Office 2013 updates.  None of them have fixed the issue.  Booted my computer into safe mode with networking and tried running it from there, it didn't give me the error saying it has stopped just that it can't be run in safe mode.  I'm running Win 7 Pro 64 Bit.

Thanks.

Microsoft 365 and Office | Word | For home | Windows

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Anonymous
2013-02-27T22:29:44+00:00

I solved my issue last weekend.  Turned out to be one of the add-ins, ABBYY Finereader.  Not sure where that one came from, but I disabled it for Outlook and Excel, and everything is working fine now.

[Note from CM: Microsoft is aware of this problem; see "Office programs may crash with the FineReader add-in installed" at**http://support.microsoft.com/kb/2755838/en-us**.]

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  1. Anonymous
    2014-01-28T21:30:12+00:00

    Went through the same trouble. Lastly, I found add-in installed from my epson printer called Abbeyfine reader. That´s the problem: uninstalled it, got rid of it, and all my Office programs came back to life.

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  2. Anonymous
    2014-01-15T12:35:22+00:00

    JSS127,

    Did you try to open excel or word in safe mode?  If that works then it might be an add-in that is causing the problem.  If it still does not boot in safe mode, try using the instructions I wrote in an early post in this discussion to "disable hardware acceleration".  Are you on a laptop or a desktop?  What OS are you on?  7 or 8?

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  3. Doug Robbins - MVP - Office Apps and Services 323.6K Reputation points MVP Volunteer Moderator
    2014-01-14T22:15:10+00:00

    In Windows 8, the built-in Windows Location Provider supplies apps with location data based on Wi-Fi triangulation and IP address data.

    I do not know why that would be running, but before starting Word, try using Ctrl+Shift+Esc and if necessary click on the More Details arrow to display the Processes tab and try and locate that item and then click on End Task and then try and start Word.

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  4. Anonymous
    2014-01-14T19:58:28+00:00

    Hi,

    Welcome to Microsoft community and thanks for posting the question.

     

    You may restart the computer in Windows Clean boot and check if the issue occurs. Refer to the link below to know on how to start computer in clean boot:

    http://support.microsoft.com/kb/929135

    Note: Ensure to restart the computer in normal mode once troubleshooting is completed.

     

    If the issue persists, then provide the event viewer logs following the steps mentioned in this link to better assist you:

    http://windows.microsoft.com/en-US/windows7/What-information-appears-in-event-logs-Event-Viewer

     

    Reply with results and logs to assist you better.

    Thank you.

    Hello:

    I just completed a clean boot with the result is the same "Microsoft Office 2013 Has Stopped Working Error".  Here is the event log.  Any other suggestions?

    Log Name:      Application

    Source:        Microsoft-Windows-LocationProvider

    Date:          1/14/2014 1:53:34 PM

    Event ID:      2003

    Task Category: (1)

    Level:         Information

    Keywords:      (1)

    User:          LOCAL SERVICE

    Computer:      Jeff-Lenovo

    Description:

    The Windows Location Provider has successfully shutdown

    Event Xml:

    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

    <System>

    <Provider Name="Microsoft-Windows-LocationProvider" Guid="{EAAB4D92-5199-46C4-A779-9721CE323D46}" />

    <EventID>2003</EventID>

    <Version>0</Version>

    <Level>4</Level>

    <Task>1</Task>

    <Opcode>0</Opcode>

    <Keywords>0x2000000000000001</Keywords>

    <TimeCreated SystemTime="2014-01-14T19:53:34.908500100Z" />

    <EventRecordID>3117</EventRecordID>

    <Correlation />

    <Execution ProcessID="2672" ThreadID="4424" />

    <Channel>Application</Channel>

    <Computer>Jeff-Lenovo</Computer>

    <Security UserID="S-1-5-19" />

    </System>

    <EventData>

    </EventData>

    </Event>

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