Microsoft Office 2013 Has Stopped Working

Anonymous

Just installed Office 2013 Professional Plus. Everytime i try and run one of the apps like word, excel, outlook, and so on it just pops up and saying it has stopped working. It then says it searchs for a solution online which doesn't ever do anything there either. This happens with all the componenets of Office. After it erroring out a couple of times i can usually get it to start in safe mode. I have already gone in and disabled the add ins. Have tried uninstalling Office and reinstalling. Did a repair on it. Tried doing the reapair while Norton AntiVirus and Firewall were disabled. Installed all the Office 2013 updates. None of them have fixed the issue. Booted my computer into safe mode with networking and tried running it from there, it didn't give me the error saying it has stopped just that it can't be run in safe mode. I'm running Win 7 Pro 64 Bit.

Thanks.

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Anonymous

I solved my issue last weekend. Turned out to be one of the add-ins, ABBYY Finereader. Not sure where that one came from, but I disabled it for Outlook and Excel, and everything is working fine now.

[Note from CM: Microsoft is aware of this problem; see "Office programs may crash with the FineReader add-in installed" at**http://support.microsoft.com/kb/2755838/en-us**.]

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82 additional answers

Anonymous

2014-10-06T16:37:09+00:00
By the way, just for your information; I'm running Windows 7 Professional 64-bit and Microsoft Office 2013 Standard 32-bit.

The Solutions I have 2 known fixes here; before trying anything, please make sure you can run excel/winword/powerpoint/outlook in safe mode, otherwise these 2 fixes is not for you. I'll use Excel for example.

Press Win + R for run, then enter excel /safe

If Excel 2013 successful run in safe mode, proceed with the fixes, else go back to Google. Good luck.

Fix 1: If you have an Epson Scanner / ABBYY-FineReader (ABBYY-FineReader is a software bundled together with Epson Scanner)

Fix 1a
1. Run Excel in safe mode. (Win + R ; "excel /safe")
2. Go to File - Options
3. Go to Add-ins
4. Choose COM Add-ins and press Go...
5. Uncheck every box and press OK.

Try to run Excel normally now.

Fix 1b
1. Go to Control Panel
2. Click on Uninstall a program
3. Right click on ABBYY-FineReader and click uninstall.
4. Restart if necessary.
Try to run Excel normally now.

Fix 2: Disable hardware acceleration (This fixed MY problem!)
1. Run regedit (Win + R ; "regedit")
2. Browse to HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Common
3. Create a New Key and name it "Graphics"
4. Select Graphics, right-click on the right panel and create a New DWORD (32-bit) Value and name it DisableHardwareAcceleration.
5. Enter Value data as 1

Try to run Excel normally now.

For some reason, if you're using any USB docking station with DisplayLink driver, please uninstall or update the driver to atleast version 7.1 M1.

Link to download: http://www.displaylink.com/support/downloads.php

Good luck!
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Anonymous

2014-10-06T16:28:27+00:00

This is not the case on my PC--- I DO NOT have ABBYY reader installed and yet I have the issue of all office proggrams not working anymore.

HELP!
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Anonymous

2014-07-06T18:30:42+00:00

Thank you for your post. After many attempts & techniques, your suggestion solved the problem immediately. Thanks much :)
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Anonymous

2014-06-19T20:48:17+00:00

Thanks so much for this! Worked for me too after no luck with online support..
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