It is this type of time wasting wild goose chase advice that causes so much frustration with users, and me in particular.
Why would you assume that the users environment is the problem and not the obscure run as admin issue that has been tripping up many users. Thanks to Di Ciano the fix is 10 seconds and not several hours of time wasted.
Hi Lozano,
Thank you for contacting Microsoft community. We are glad to assist you with your concern.
As per the description provided, it looks like you are having issues with activating Office 2013 and receive an error message.
Before we proceed I would require some more information to assist you better.
- Do you have any previous version of Office installed on the computer?
- Is the Computer connected to Internet using a proxy server?
To resolve the issue let us try the following steps and verify the results.
Step 1:
Restart the computer and then try activating Office 2013.
Step 2:
Repair Office 2013 installation and then try activating Office and check if it helps:
http://office.microsoft.com/en-in/project-help/repair-or-remove-office-HA010357402.aspx
Step 2:
Restart the system in Windows 7 clean boot and try activating Office 2013.
http://support.microsoft.com/kb/929135
Note: Make sure to restart the system back to Normal mode after troubleshooting.
You may also refer to the following link ‘Activate Office 2013 programs’ and check if it helps:
http://office.microsoft.com/en-us/support/activate-office-2013-programs-HA102819770.aspx
I hope this fixes the issue. If not, reply and I will be happy to assist you further.
Thank you