Microsoft Word 2013 has stopped working

Anonymous
2013-02-17T08:24:10+00:00

Whenever I try to open Word 2013 (safe mode is working fine), it says Word 2013 has stopped working. All other Office 2013 are working correctly.

Here's the event log:

Faulting application name: WINWORD.EXE, version: 15.0.4454.1504, time stamp: 0x50be98da

Faulting module name: btmofficea.dll, version: 1.0.0.49, time stamp: 0x4d382a1a

Exception code: 0xc0000005

Fault offset: 0x00000000000065ff

Faulting process id: 0x1318

Faulting application start time: 0x01ce0ce707fd2419

Faulting application path: C:\Program Files\Microsoft Office\Office15\WINWORD.EXE

Faulting module path: c:\Program Files (x86)\Intel\Bluetooth\btmofficea.dll

Report Id: 487fb2ad-78da-11e2-98a3-005056c00008

Microsoft 365 and Office | Word | For home | Windows

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Doug Robbins - MVP - Office Apps and Services 323.6K Reputation points MVP Volunteer Moderator
2013-02-17T08:41:14+00:00

Sounds like you may have a Bluetooth Add-in that is causing the problem.  Click on the File menu, then Options and then on Add-Ins and then click on the Go button alongside Manage Add-ins and if there is a Bluetooth Add-in, disable it.

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  1. Anonymous
    2013-04-21T04:24:18+00:00

    I am having the same problem and this might work but I don't even know how to access file menu!!!!!!

    Is file explorer the same thing?  Couldn't find options .

    Emm

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  2. Anonymous
    2013-04-21T04:52:46+00:00

    Thank you Doug, persevered and finally it is working.

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  3. Anonymous
    2013-05-23T02:33:02+00:00

    Sounds like you may have a Bluetooth Add-in that is causing the problem.  Click on the File menu, then Options and then on Add-Ins and then click on the Go button alongside Manage Add-ins and if there is a Bluetooth Add-in, disable it.

    Word won't let me disable the Bluetooth Add-on because it says I am not the Administrator, even though I am. Another one of MS's almost infinite Catch-22s.

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  4. Doug Robbins - MVP - Office Apps and Services 323.6K Reputation points MVP Volunteer Moderator
    2013-05-23T08:02:11+00:00

    In Windows Explorer, go to:

    C:\Program Files\Microsoft Office\Office15

    or if you are running under Windows 64-bit

    C:\Program Files (x86)\Microsoft Office\Office15

    and right click on WINWORD.EXE and select Run as Administrator and then try and disable the add-in.

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