Microsoft Word 2013 has stopped working

Anonymous
2013-02-17T08:24:10+00:00

Whenever I try to open Word 2013 (safe mode is working fine), it says Word 2013 has stopped working. All other Office 2013 are working correctly.

Here's the event log:

Faulting application name: WINWORD.EXE, version: 15.0.4454.1504, time stamp: 0x50be98da

Faulting module name: btmofficea.dll, version: 1.0.0.49, time stamp: 0x4d382a1a

Exception code: 0xc0000005

Fault offset: 0x00000000000065ff

Faulting process id: 0x1318

Faulting application start time: 0x01ce0ce707fd2419

Faulting application path: C:\Program Files\Microsoft Office\Office15\WINWORD.EXE

Faulting module path: c:\Program Files (x86)\Intel\Bluetooth\btmofficea.dll

Report Id: 487fb2ad-78da-11e2-98a3-005056c00008

Microsoft 365 and Office | Word | For home | Windows

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Doug Robbins - MVP - Office Apps and Services 323.6K Reputation points MVP Volunteer Moderator
2013-02-17T08:41:14+00:00

Sounds like you may have a Bluetooth Add-in that is causing the problem.  Click on the File menu, then Options and then on Add-Ins and then click on the Go button alongside Manage Add-ins and if there is a Bluetooth Add-in, disable it.

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  1. Anonymous
    2013-03-13T16:25:35+00:00

    AABByy reader was the culprit on my computer.  Thanks

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  2. Anonymous
    2013-03-15T01:22:48+00:00

    what should i do next after the message" you are holding down the control key, do you want to start Word in Safe Mode"? should I click yes or no? and where is the file menu?

    Thanks!

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  3. Doug Robbins - MVP - Office Apps and Services 323.6K Reputation points MVP Volunteer Moderator
    2013-03-15T06:30:02+00:00

    Yes, you should click on Yes.  The File tab of the ribbon is the first one and it has a blue background.

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  4. Anonymous
    2013-03-15T17:33:12+00:00

    Had the same problem myself, removed ABBYY Finereader and hey presto, all working perfectly. Thanks for posting this resolve!

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