Microsoft Word 2013 has stopped working

Anonymous
2013-02-17T08:24:10+00:00

Whenever I try to open Word 2013 (safe mode is working fine), it says Word 2013 has stopped working. All other Office 2013 are working correctly.

Here's the event log:

Faulting application name: WINWORD.EXE, version: 15.0.4454.1504, time stamp: 0x50be98da

Faulting module name: btmofficea.dll, version: 1.0.0.49, time stamp: 0x4d382a1a

Exception code: 0xc0000005

Fault offset: 0x00000000000065ff

Faulting process id: 0x1318

Faulting application start time: 0x01ce0ce707fd2419

Faulting application path: C:\Program Files\Microsoft Office\Office15\WINWORD.EXE

Faulting module path: c:\Program Files (x86)\Intel\Bluetooth\btmofficea.dll

Report Id: 487fb2ad-78da-11e2-98a3-005056c00008

Microsoft 365 and Office | Word | For home | Windows

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Doug Robbins - MVP - Office Apps and Services 323.6K Reputation points MVP Volunteer Moderator
2013-02-17T08:41:14+00:00

Sounds like you may have a Bluetooth Add-in that is causing the problem.  Click on the File menu, then Options and then on Add-Ins and then click on the Go button alongside Manage Add-ins and if there is a Bluetooth Add-in, disable it.

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  1. Anonymous
    2015-08-01T13:11:51+00:00

    I use word 2013 for my thesis. I borrowed my companies computer with a legal and registered version windows 8.1 and office 2013 integrated. I had 3 weeks left to deliver my paper. At first word2013 worked fine for 5 month and suddenly it just stopped working. By opening the messages at the top bar of the word 2013 screen 'not responding' appeared. I tried all the tips and tricks to get a bypass on this error. No effect. In the end I had to install windows 7 and office 2010 to be able to continue working. I cant believe it. If i would have bought this software myself i would have been ****. MS!!! Be ashamed!

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  2. Doug Robbins - MVP - Office Apps and Services 323.6K Reputation points MVP Volunteer Moderator
    2015-08-01T23:14:28+00:00

    Here's a picture of it

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  3. Anonymous
    2015-11-08T16:41:02+00:00

    THANK you sooooo much , you saved me !

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  4. Anonymous
    2016-08-13T19:34:34+00:00

    Did anyone ever found any solution of the problem or MS personnels did their own marking answer thingy here as well?

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