Microsoft Word 2013 has stopped working

Anonymous
2013-02-17T08:24:10+00:00

Whenever I try to open Word 2013 (safe mode is working fine), it says Word 2013 has stopped working. All other Office 2013 are working correctly.

Here's the event log:

Faulting application name: WINWORD.EXE, version: 15.0.4454.1504, time stamp: 0x50be98da

Faulting module name: btmofficea.dll, version: 1.0.0.49, time stamp: 0x4d382a1a

Exception code: 0xc0000005

Fault offset: 0x00000000000065ff

Faulting process id: 0x1318

Faulting application start time: 0x01ce0ce707fd2419

Faulting application path: C:\Program Files\Microsoft Office\Office15\WINWORD.EXE

Faulting module path: c:\Program Files (x86)\Intel\Bluetooth\btmofficea.dll

Report Id: 487fb2ad-78da-11e2-98a3-005056c00008

Microsoft 365 and Office | Word | For home | Windows

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Doug Robbins - MVP - Office Apps and Services 323.6K Reputation points MVP Volunteer Moderator
2013-02-17T08:41:14+00:00

Sounds like you may have a Bluetooth Add-in that is causing the problem.  Click on the File menu, then Options and then on Add-Ins and then click on the Go button alongside Manage Add-ins and if there is a Bluetooth Add-in, disable it.

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  1. Anonymous
    2015-05-13T18:41:11+00:00

    It didn't work for me. I cannot open Word at all to go to file menu?  Help!

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  2. Doug Robbins - MVP - Office Apps and Services 323.6K Reputation points MVP Volunteer Moderator
    2015-05-13T22:37:00+00:00

    I am not sure what it was that RS_DM was referring, but have you looked at my response of April 11, 2015?

    It might be best if you start a new thread in which you detail the problem with which you are faced as "It didn't work for me" does not really tell us anything.

    However, see the Article “Why can’t I start my Office 2013 application at: http://office.microsoft.com/en-us/support/why-cant-i-start-my-office-2013-application-HA104011864.aspx

    If that does not help, then you might remove all traces of the Office installation by downloading the fixit from the following article:

    http://support.microsoft.com/kb/2739501 saving it to your computer and then running it.

    Then reinstall Office by logging into www.office.com/myaccountwith your registered email address and click Install Office.

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  3. Anonymous
    2015-07-24T10:18:36+00:00

    Hi Carlin, 

    I think it might be a Mendeley add in that is causing the problem for me too. How did you resolve this, because I need to use Mendeley, so turning it off is not a viable solution.

    Regards

    Sjurdur

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  4. Anonymous
    2015-07-24T13:54:00+00:00

    My problem was actually with Dymo Labelwriter software.

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