Microsoft Word 2013 has stopped working

Anonymous
2013-02-17T08:24:10+00:00

Whenever I try to open Word 2013 (safe mode is working fine), it says Word 2013 has stopped working. All other Office 2013 are working correctly.

Here's the event log:

Faulting application name: WINWORD.EXE, version: 15.0.4454.1504, time stamp: 0x50be98da

Faulting module name: btmofficea.dll, version: 1.0.0.49, time stamp: 0x4d382a1a

Exception code: 0xc0000005

Fault offset: 0x00000000000065ff

Faulting process id: 0x1318

Faulting application start time: 0x01ce0ce707fd2419

Faulting application path: C:\Program Files\Microsoft Office\Office15\WINWORD.EXE

Faulting module path: c:\Program Files (x86)\Intel\Bluetooth\btmofficea.dll

Report Id: 487fb2ad-78da-11e2-98a3-005056c00008

Microsoft 365 and Office | Word | For home | Windows

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Doug Robbins - MVP - Office Apps and Services 323.6K Reputation points MVP Volunteer Moderator
2013-02-17T08:41:14+00:00

Sounds like you may have a Bluetooth Add-in that is causing the problem.  Click on the File menu, then Options and then on Add-Ins and then click on the Go button alongside Manage Add-ins and if there is a Bluetooth Add-in, disable it.

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  1. Anonymous
    2013-03-05T05:03:25+00:00

    Faulting Application Path:              C:\Program Files\Microsoft Office 15\root\office15\WINWORD.EXE

    I could copy the lines from the clipboard to Word, and then copy those lines here.  Is this of any use?  Is there a more productive way to get the information to the web site?

    I'm told I know enough to be dangerous, or maybe it is just hyperactivity.

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  2. Doug Robbins - MVP - Office Apps and Services 323.6K Reputation points MVP Volunteer Moderator
    2013-03-05T09:58:41+00:00

    This is my (expanding) list of things to try when Office 2013 won’t start or crashes:

    See the KnowledgeBase article “Office 2013 applications crash on launch at the splash screen” at:

    http://support.microsoft.com/kb/2813143

    Or see the KnowledgeBase article Error: “Something went wrong and we can't sign you in right now” when trying to install Office 2013 at:

    http://support.microsoft.com/kb/2811180/en-us/

    Also see my response in

    http://answers.microsoft.com/en-us/office/forum/office\_2013\_release-word/microsoft-word-2013-has-stopped-working/67b81016-849f-481a-bce5-bf04797ac03b

    Do you have Abbyy Finereader installed on the PC? A number of people have reported that removing it overcomes problems with 2013

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  3. Anonymous
    2013-03-09T11:04:32+00:00

    Thanks Doug.

    Removed Abbyy Finereader and my 2013 word and excel works.

    Brilliant thank you.

    Dirk

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  4. Anonymous
    2013-03-10T15:59:55+00:00

    Hi,

    I have the same problem, when I open Word 2013 a box with 'Word has stopped working' appears.

    I have tried going into safe mode (which also crashes 9/10) and if by some miracle I manage to get into word, I follow your instructions.

    When I look at the COM add-ons the Abbyy Finereader is not there, there's no add-ons at all.

    Word still crashes and quite frankly, this is the sort of thing that shouldn't happen with a product I've paid for.

    I am on a Windows 8 Desktop.

    Can you please help me???

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