Microsoft Word 2013 has stopped working

Anonymous
2013-02-17T08:24:10+00:00

Whenever I try to open Word 2013 (safe mode is working fine), it says Word 2013 has stopped working. All other Office 2013 are working correctly.

Here's the event log:

Faulting application name: WINWORD.EXE, version: 15.0.4454.1504, time stamp: 0x50be98da

Faulting module name: btmofficea.dll, version: 1.0.0.49, time stamp: 0x4d382a1a

Exception code: 0xc0000005

Fault offset: 0x00000000000065ff

Faulting process id: 0x1318

Faulting application start time: 0x01ce0ce707fd2419

Faulting application path: C:\Program Files\Microsoft Office\Office15\WINWORD.EXE

Faulting module path: c:\Program Files (x86)\Intel\Bluetooth\btmofficea.dll

Report Id: 487fb2ad-78da-11e2-98a3-005056c00008

Microsoft 365 and Office | Word | For home | Windows

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Doug Robbins - MVP - Office Apps and Services 323.6K Reputation points MVP Volunteer Moderator
2013-02-17T08:41:14+00:00

Sounds like you may have a Bluetooth Add-in that is causing the problem.  Click on the File menu, then Options and then on Add-Ins and then click on the Go button alongside Manage Add-ins and if there is a Bluetooth Add-in, disable it.

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  1. Anonymous
    2013-06-19T02:10:59+00:00

    I hope you can help me... Abbyy is set on my pc and am trying to remove it but says it can only be done by administrator, I am admin but don't know how to bypass the error that is populating? please help me

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  2. Doug Robbins - MVP - Office Apps and Services 323.6K Reputation points MVP Volunteer Moderator
    2013-06-19T02:59:31+00:00

    Try starting Windows in Safe Mode and see if you can then uninstall it.

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  3. Anonymous
    2013-07-15T20:41:49+00:00

    Disable hardware acceleration (This fixed MY problem!)

    1. Run regedit (Win + R ; "regedit")
    2. Browse to HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Common
    3. Create a New Key and name it "Graphics"
    4. Select Graphics, right-click on the right panel and create a New DWORD (32-bit) Value and name it DisableHardwareAcceleration.

    5. Enter Value data as 1

    Try to run Excel, Word, normally now.

    I hope this solve your problem.

    Chau!

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  4. Anonymous
    2013-07-20T21:51:41+00:00

    How do I get to the File menu if I can't get Word to open without crashing? I tried starting the computer in safe mode, but I can't get Office 2013 to open at all in safe.

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