Microsoft Word 2013 has stopped working

Anonymous
2013-02-17T08:24:10+00:00

Whenever I try to open Word 2013 (safe mode is working fine), it says Word 2013 has stopped working. All other Office 2013 are working correctly.

Here's the event log:

Faulting application name: WINWORD.EXE, version: 15.0.4454.1504, time stamp: 0x50be98da

Faulting module name: btmofficea.dll, version: 1.0.0.49, time stamp: 0x4d382a1a

Exception code: 0xc0000005

Fault offset: 0x00000000000065ff

Faulting process id: 0x1318

Faulting application start time: 0x01ce0ce707fd2419

Faulting application path: C:\Program Files\Microsoft Office\Office15\WINWORD.EXE

Faulting module path: c:\Program Files (x86)\Intel\Bluetooth\btmofficea.dll

Report Id: 487fb2ad-78da-11e2-98a3-005056c00008

Microsoft 365 and Office | Word | For home | Windows

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Doug Robbins - MVP - Office Apps and Services 323.6K Reputation points MVP Volunteer Moderator
2013-02-17T08:41:14+00:00

Sounds like you may have a Bluetooth Add-in that is causing the problem.  Click on the File menu, then Options and then on Add-Ins and then click on the Go button alongside Manage Add-ins and if there is a Bluetooth Add-in, disable it.

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  1. Anonymous
    2013-05-31T15:56:33+00:00

    Works Perfectly !

    Thank you :)

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  2. Anonymous
    2013-06-05T18:50:26+00:00

    I read your answer to work crashing, my word and excel crash whenever I try to open a document or create a new one.  When I try to go to options to see if there is a Bluetooth add-in it crashes also, Any ideas you have would be helpful.  Thanks.

    Blackhawk1959

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  3. Doug Robbins - MVP - Office Apps and Services 323.6K Reputation points MVP Volunteer Moderator
    2013-06-06T02:58:41+00:00

    Hold down the Ctrl key while you start Word until asked if you want to start it in Safe mode and then respond in the affirmative.

    See the Article “Why can’t I start my Office 2013 application at:

    http://office.microsoft.com/en-us/support/why-cant-i-start-my-office-2013-application-HA104011864.aspx

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  4. Anonymous
    2013-06-16T01:34:05+00:00

    Abbyy Finereader may be a culprit in many of these cases. It is installed with many Epson printers as a default. If you  have this program, remove it and either repair the Office 2013 installation or reinstall.

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