Microsoft Word 2013 has stopped working

Anonymous
2013-02-17T08:24:10+00:00

Whenever I try to open Word 2013 (safe mode is working fine), it says Word 2013 has stopped working. All other Office 2013 are working correctly.

Here's the event log:

Faulting application name: WINWORD.EXE, version: 15.0.4454.1504, time stamp: 0x50be98da

Faulting module name: btmofficea.dll, version: 1.0.0.49, time stamp: 0x4d382a1a

Exception code: 0xc0000005

Fault offset: 0x00000000000065ff

Faulting process id: 0x1318

Faulting application start time: 0x01ce0ce707fd2419

Faulting application path: C:\Program Files\Microsoft Office\Office15\WINWORD.EXE

Faulting module path: c:\Program Files (x86)\Intel\Bluetooth\btmofficea.dll

Report Id: 487fb2ad-78da-11e2-98a3-005056c00008

Microsoft 365 and Office | Word | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Doug Robbins - MVP - Office Apps and Services 323.6K Reputation points MVP Volunteer Moderator
2013-02-17T08:41:14+00:00

Sounds like you may have a Bluetooth Add-in that is causing the problem.  Click on the File menu, then Options and then on Add-Ins and then click on the Go button alongside Manage Add-ins and if there is a Bluetooth Add-in, disable it.

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  1. Doug Robbins - MVP - Office Apps and Services 323.6K Reputation points MVP Volunteer Moderator
    2013-03-01T00:24:54+00:00

    As this thread is marked as answered and may not attract the necessary attetnion, copy and paste the event log into a new thread and someone else may be able to interpret it.

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  2. Anonymous
    2013-02-28T17:49:38+00:00

    Download successfully installed but no change.  Word still asks permission to change hard drive then disappears.  Found event log but lack ability to distinguish salient listing from all the others.

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  3. Anonymous
    2013-02-27T21:01:58+00:00

    Thanks, that worked fine.

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  4. Anonymous
    2013-02-27T17:36:23+00:00

    Thanks, that worked fine.

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