Microsoft Word 2013 has stopped working

Anonymous
2013-02-17T08:24:10+00:00

Whenever I try to open Word 2013 (safe mode is working fine), it says Word 2013 has stopped working. All other Office 2013 are working correctly.

Here's the event log:

Faulting application name: WINWORD.EXE, version: 15.0.4454.1504, time stamp: 0x50be98da

Faulting module name: btmofficea.dll, version: 1.0.0.49, time stamp: 0x4d382a1a

Exception code: 0xc0000005

Fault offset: 0x00000000000065ff

Faulting process id: 0x1318

Faulting application start time: 0x01ce0ce707fd2419

Faulting application path: C:\Program Files\Microsoft Office\Office15\WINWORD.EXE

Faulting module path: c:\Program Files (x86)\Intel\Bluetooth\btmofficea.dll

Report Id: 487fb2ad-78da-11e2-98a3-005056c00008

Microsoft 365 and Office | Word | For home | Windows

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Doug Robbins - MVP - Office Apps and Services 323.6K Reputation points MVP Volunteer Moderator
2013-02-17T08:41:14+00:00

Sounds like you may have a Bluetooth Add-in that is causing the problem.  Click on the File menu, then Options and then on Add-Ins and then click on the Go button alongside Manage Add-ins and if there is a Bluetooth Add-in, disable it.

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  1. Doug Robbins - MVP - Office Apps and Services 323.6K Reputation points MVP Volunteer Moderator
    2013-03-05T09:58:41+00:00

    This is my (expanding) list of things to try when Office 2013 won’t start or crashes:

    See the KnowledgeBase article “Office 2013 applications crash on launch at the splash screen” at:

    http://support.microsoft.com/kb/2813143

    Or see the KnowledgeBase article Error: “Something went wrong and we can't sign you in right now” when trying to install Office 2013 at:

    http://support.microsoft.com/kb/2811180/en-us/

    Also see my response in

    http://answers.microsoft.com/en-us/office/forum/office\_2013\_release-word/microsoft-word-2013-has-stopped-working/67b81016-849f-481a-bce5-bf04797ac03b

    Do you have Abbyy Finereader installed on the PC? A number of people have reported that removing it overcomes problems with 2013

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  2. Anonymous
    2013-03-05T05:03:25+00:00

    Faulting Application Path:              C:\Program Files\Microsoft Office 15\root\office15\WINWORD.EXE

    I could copy the lines from the clipboard to Word, and then copy those lines here.  Is this of any use?  Is there a more productive way to get the information to the web site?

    I'm told I know enough to be dangerous, or maybe it is just hyperactivity.

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  3. Anonymous
    2013-03-05T04:59:16+00:00

    Whoops, I stumbled into some.  Any clues here?

    Source

    Microsoft Word

    Summary

    Stopped working

    Date

    2/21/2013 4:31 PM

    Status

    Report sent

    Description Problem signature Extra information about the problem

    Source

    Microsoft Word

    Summary

    Stopped working

    Date

    2/21/2013 4:31 PM

    Status

    Report sent

    Description Problem signature Extra information about the problem

     [update:  All the information disappeared, just the headers went to the clipboard.  Doggone.

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  4. Anonymous
    2013-03-05T04:44:35+00:00

    Where can I find the event log from word 2013 on Windows 8?  Start with the Start menu, I get lost rapidly after that as a Newbie.

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