Microsoft Word 2013 has stopped working

Anonymous
2013-02-17T08:24:10+00:00

Whenever I try to open Word 2013 (safe mode is working fine), it says Word 2013 has stopped working. All other Office 2013 are working correctly.

Here's the event log:

Faulting application name: WINWORD.EXE, version: 15.0.4454.1504, time stamp: 0x50be98da

Faulting module name: btmofficea.dll, version: 1.0.0.49, time stamp: 0x4d382a1a

Exception code: 0xc0000005

Fault offset: 0x00000000000065ff

Faulting process id: 0x1318

Faulting application start time: 0x01ce0ce707fd2419

Faulting application path: C:\Program Files\Microsoft Office\Office15\WINWORD.EXE

Faulting module path: c:\Program Files (x86)\Intel\Bluetooth\btmofficea.dll

Report Id: 487fb2ad-78da-11e2-98a3-005056c00008

Microsoft 365 and Office | Word | For home | Windows

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Doug Robbins - MVP - Office Apps and Services 323.6K Reputation points MVP Volunteer Moderator
2013-02-17T08:41:14+00:00

Sounds like you may have a Bluetooth Add-in that is causing the problem.  Click on the File menu, then Options and then on Add-Ins and then click on the Go button alongside Manage Add-ins and if there is a Bluetooth Add-in, disable it.

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  1. Anonymous
    2013-06-05T18:50:26+00:00

    I read your answer to work crashing, my word and excel crash whenever I try to open a document or create a new one.  When I try to go to options to see if there is a Bluetooth add-in it crashes also, Any ideas you have would be helpful.  Thanks.

    Blackhawk1959

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  2. Anonymous
    2013-05-31T15:56:33+00:00

    Works Perfectly !

    Thank you :)

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  3. Doug Robbins - MVP - Office Apps and Services 323.6K Reputation points MVP Volunteer Moderator
    2013-05-31T07:36:46+00:00

    The Disable Hardware Graphics Acceleration is included in my list of issues.

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  4. Anonymous
    2013-05-31T05:54:06+00:00

    Hello Again Mr Robbins

    After that I Put my Message here I have checked another websites and finally I found this website:

    http://office2013issues.blogspot.com/2013/02/fixed-office-2013-has-stopped-working.html

    And After that I did "FIX 2"...All the things went right...It was Like a MAGIC !!

    I wanted to inform you and another guys who faces this problem...that this May help them...

    After all I wanted to Thank you for your Response and your Guidance :)

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