Microsoft Word 2013 has stopped working

Anonymous
2013-02-17T08:24:10+00:00

Whenever I try to open Word 2013 (safe mode is working fine), it says Word 2013 has stopped working. All other Office 2013 are working correctly.

Here's the event log:

Faulting application name: WINWORD.EXE, version: 15.0.4454.1504, time stamp: 0x50be98da

Faulting module name: btmofficea.dll, version: 1.0.0.49, time stamp: 0x4d382a1a

Exception code: 0xc0000005

Fault offset: 0x00000000000065ff

Faulting process id: 0x1318

Faulting application start time: 0x01ce0ce707fd2419

Faulting application path: C:\Program Files\Microsoft Office\Office15\WINWORD.EXE

Faulting module path: c:\Program Files (x86)\Intel\Bluetooth\btmofficea.dll

Report Id: 487fb2ad-78da-11e2-98a3-005056c00008

Microsoft 365 and Office | Word | For home | Windows

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Doug Robbins - MVP - Office Apps and Services 323.6K Reputation points MVP Volunteer Moderator
2013-02-17T08:41:14+00:00

Sounds like you may have a Bluetooth Add-in that is causing the problem.  Click on the File menu, then Options and then on Add-Ins and then click on the Go button alongside Manage Add-ins and if there is a Bluetooth Add-in, disable it.

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  1. Anonymous
    2013-07-21T20:17:29+00:00

    Thanks, Doug. I did find the article after posting my query here, and I've gotten as far as starting in safe mode and figuring out that the problem is apparently not related to add-ins. I hadn't seen the website on repairing Office 2013, though, so I'll try that before investigating video configuration incompatibilities.

    Thanks much for the prompt response.

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  2. Doug Robbins - MVP - Office Apps and Services 323.6K Reputation points MVP Volunteer Moderator
    2013-07-20T22:50:02+00:00

    See the Article “Why can’t I start my Office 2013 application at:

    http://office.microsoft.com/en-us/support/why-cant-i-start-my-office-2013-application-HA104011864.aspx

    Refer to the following website for information on repairing Office 2013\365:

    http://office.microsoft.com/en-us/project-help/repair-or-remove-office-2010-HA010357402.aspx

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  3. Anonymous
    2013-07-20T21:51:41+00:00

    How do I get to the File menu if I can't get Word to open without crashing? I tried starting the computer in safe mode, but I can't get Office 2013 to open at all in safe.

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  4. Anonymous
    2013-07-15T20:41:49+00:00

    Disable hardware acceleration (This fixed MY problem!)

    1. Run regedit (Win + R ; "regedit")
    2. Browse to HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Common
    3. Create a New Key and name it "Graphics"
    4. Select Graphics, right-click on the right panel and create a New DWORD (32-bit) Value and name it DisableHardwareAcceleration.

    5. Enter Value data as 1

    Try to run Excel, Word, normally now.

    I hope this solve your problem.

    Chau!

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