Microsoft Word 2013 has stopped working

Anonymous
2013-02-17T08:24:10+00:00

Whenever I try to open Word 2013 (safe mode is working fine), it says Word 2013 has stopped working. All other Office 2013 are working correctly.

Here's the event log:

Faulting application name: WINWORD.EXE, version: 15.0.4454.1504, time stamp: 0x50be98da

Faulting module name: btmofficea.dll, version: 1.0.0.49, time stamp: 0x4d382a1a

Exception code: 0xc0000005

Fault offset: 0x00000000000065ff

Faulting process id: 0x1318

Faulting application start time: 0x01ce0ce707fd2419

Faulting application path: C:\Program Files\Microsoft Office\Office15\WINWORD.EXE

Faulting module path: c:\Program Files (x86)\Intel\Bluetooth\btmofficea.dll

Report Id: 487fb2ad-78da-11e2-98a3-005056c00008

Microsoft 365 and Office | Word | For home | Windows

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Doug Robbins - MVP - Office Apps and Services 323.6K Reputation points MVP Volunteer Moderator
2013-02-17T08:41:14+00:00

Sounds like you may have a Bluetooth Add-in that is causing the problem.  Click on the File menu, then Options and then on Add-Ins and then click on the Go button alongside Manage Add-ins and if there is a Bluetooth Add-in, disable it.

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  1. Anonymous
    2017-06-18T19:58:06+00:00

    How can you check the add-ons if the program crashes as soon as you go in?

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  2. Stefan Blom 351.7K Reputation points MVP Volunteer Moderator
    2016-08-13T21:36:27+00:00

    Have you troubleshot add-ins as discussed in the article at https://support.office.com/en-us/article/Why-do-I-get-a-stopped-working-message-when-I-start-my-Office-application-52bd7985-4e99-4a35-84c8-2d9b8301a2fa? Follow the steps even though you don't see the exact same error message as the one mentioned in the article.

    If you find that an add-in is not causing the problem, perform an online repair of Office. See https://support.office.com/en-us/article/Repair-an-Office-application-7821d4b6-7c1d-4205-aa0e-a6b40c5bb88b (note that the instructions primarily apply to click-to-run installations of Office 2013 and 2016).

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  3. Anonymous
    2016-08-13T19:34:34+00:00

    Did anyone ever found any solution of the problem or MS personnels did their own marking answer thingy here as well?

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  4. Anonymous
    2015-11-08T16:41:02+00:00

    THANK you sooooo much , you saved me !

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