This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Whenever I try to open Word 2013 (safe mode is working fine), it says Word 2013 has stopped working. All other Office 2013 are working correctly.
Here's the event log:
Faulting application name: WINWORD.EXE, version: 15.0.4454.1504, time stamp: 0x50be98da
Faulting module name: btmofficea.dll, version: 1.0.0.49, time stamp: 0x4d382a1a
Exception code: 0xc0000005
Fault offset: 0x00000000000065ff
Faulting process id: 0x1318
Faulting application start time: 0x01ce0ce707fd2419
Faulting application path: C:\Program Files\Microsoft Office\Office15\WINWORD.EXE
Faulting module path: c:\Program Files (x86)\Intel\Bluetooth\btmofficea.dll
Report Id: 487fb2ad-78da-11e2-98a3-005056c00008
A family of Microsoft word processing software products for creating web, email, and print documents.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Sounds like you may have a Bluetooth Add-in that is causing the problem. Click on the File menu, then Options and then on Add-Ins and then click on the Go button alongside Manage Add-ins and if there is a Bluetooth Add-in, disable it.
The program stops before I can get to the add-ins and does not allow me access. Is there another way to change without opening the program? I am getting the error for excel, word, powerpoint, etc...
I can't even get to add-ins. I was told it was due to Windows 8.1 update. I have quick repaired, online repaired, uninstalled, reinstalled twice - I can't get to the point of addins. Do you know of any other solutions or steps I may take?
PLEASE NOTIFY ME WHEN YOU HAVE A REAL ANSWER TO THE PROBLEM.....I AM TIRED OF THE RUN AROUNDS AND NO REPAIRS/FIXES THAT JUST TAKE UP MY TIME!!! WHY DOES THIS PROBLEM EXIST? WHY DOESN'T SOMEONE AT MICROSOFT FIND A FIX?
I installed Office Home & Student 2013. But when I try to call up Word with my shortcut, I got a message that says: A problem caused the program to stop working correctly. My computer is only two weeks old and would not take my old Office 2003. I now have Windows 8 which S**ks as I did have Windows XP which I loved. I feel like a computer invalid with this new Windows 8. It already instructed me to download Windows 8.1 for free, but had a problem and would not download.....Can someone help me get Office 2013 working?