Microsoft Word 2013 has stopped working

Anonymous
2013-02-17T08:24:10+00:00

Whenever I try to open Word 2013 (safe mode is working fine), it says Word 2013 has stopped working. All other Office 2013 are working correctly.

Here's the event log:

Faulting application name: WINWORD.EXE, version: 15.0.4454.1504, time stamp: 0x50be98da

Faulting module name: btmofficea.dll, version: 1.0.0.49, time stamp: 0x4d382a1a

Exception code: 0xc0000005

Fault offset: 0x00000000000065ff

Faulting process id: 0x1318

Faulting application start time: 0x01ce0ce707fd2419

Faulting application path: C:\Program Files\Microsoft Office\Office15\WINWORD.EXE

Faulting module path: c:\Program Files (x86)\Intel\Bluetooth\btmofficea.dll

Report Id: 487fb2ad-78da-11e2-98a3-005056c00008

Microsoft 365 and Office | Word | For home | Windows

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Doug Robbins - MVP - Office Apps and Services 323.6K Reputation points MVP Volunteer Moderator
2013-02-17T08:41:14+00:00

Sounds like you may have a Bluetooth Add-in that is causing the problem.  Click on the File menu, then Options and then on Add-Ins and then click on the Go button alongside Manage Add-ins and if there is a Bluetooth Add-in, disable it.

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  1. Anonymous
    2014-02-08T18:15:31+00:00

    This is the message I get

    Problem signature:

    Problem Event Name: APPCRASH

    Application Name: WINWORD.EXE

    Application Version: 15.0.4420.1017

    Application Timestamp: 506742de

    Fault Module Name: btmofficea.dll

    Fault Module Version: 1.1.0.51

    Fault Module Timestamp: 4d6e642d

    Exception Code: c0000005

    Exception Offset: 00000000000065df

    OS Version: 6.1.7601.2.1.0.768.3

    Locale ID: 1033

    Additional information about the problem:

    LCID: 1033

    skulcid: 1033

    Read our privacy statement online:

    http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

    If the online privacy statement is not available, please read our privacy statement offline:

    C:\Windows\system32\en-US\erofflps.txt

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  2. Anonymous
    2014-01-28T23:04:27+00:00

    Perhaps now you could help me with something. I need a way to fix Word 2013 in Windows 8... Please... I have an assignment to do.

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  3. Doug Robbins - MVP - Office Apps and Services 323.6K Reputation points MVP Volunteer Moderator
    2014-01-21T02:20:17+00:00

    Have you looked at the links in my response to Jocelyn L of January 17, 2014?

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  4. Anonymous
    2014-01-20T23:19:52+00:00

    I can not get word to open.  It just says it has stopped working.  I am beyond frustrated.

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