This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Whenever I try to open Word 2013 (safe mode is working fine), it says Word 2013 has stopped working. All other Office 2013 are working correctly.
Here's the event log:
Faulting application name: WINWORD.EXE, version: 15.0.4454.1504, time stamp: 0x50be98da
Faulting module name: btmofficea.dll, version: 1.0.0.49, time stamp: 0x4d382a1a
Exception code: 0xc0000005
Fault offset: 0x00000000000065ff
Faulting process id: 0x1318
Faulting application start time: 0x01ce0ce707fd2419
Faulting application path: C:\Program Files\Microsoft Office\Office15\WINWORD.EXE
Faulting module path: c:\Program Files (x86)\Intel\Bluetooth\btmofficea.dll
Report Id: 487fb2ad-78da-11e2-98a3-005056c00008
A family of Microsoft word processing software products for creating web, email, and print documents.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Sounds like you may have a Bluetooth Add-in that is causing the problem. Click on the File menu, then Options and then on Add-Ins and then click on the Go button alongside Manage Add-ins and if there is a Bluetooth Add-in, disable it.
Sounds like you may have a Bluetooth Add-in that is causing the problem. Click on the File menu, then Options and then on Add-Ins and then click on the Go button alongside Manage Add-ins and if there is a Bluetooth Add-in, disable it.
Word won't let me disable the Bluetooth Add-on because it says I am not the Administrator, even though I am. Another one of MS's almost infinite Catch-22s.
Thank you Doug, persevered and finally it is working.
I am having the same problem and this might work but I don't even know how to access file menu!!!!!!
Is file explorer the same thing? Couldn't find options .
Emm
i have checked and found non of the add-in you all mention i have it in my office 2013 however i have tried to put bluetooth to inactive and problem persist with the microsoft office not working error when opening. anybody can help ? i have already crop the picture of my add-in but how do i attach photo here ?