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Whenever I try to open Word 2013 (safe mode is working fine), it says Word 2013 has stopped working. All other Office 2013 are working correctly.
Here's the event log:
Faulting application name: WINWORD.EXE, version: 15.0.4454.1504, time stamp: 0x50be98da
Faulting module name: btmofficea.dll, version: 1.0.0.49, time stamp: 0x4d382a1a
Exception code: 0xc0000005
Fault offset: 0x00000000000065ff
Faulting process id: 0x1318
Faulting application start time: 0x01ce0ce707fd2419
Faulting application path: C:\Program Files\Microsoft Office\Office15\WINWORD.EXE
Faulting module path: c:\Program Files (x86)\Intel\Bluetooth\btmofficea.dll
Report Id: 487fb2ad-78da-11e2-98a3-005056c00008
A family of Microsoft word processing software products for creating web, email, and print documents.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Sounds like you may have a Bluetooth Add-in that is causing the problem. Click on the File menu, then Options and then on Add-Ins and then click on the Go button alongside Manage Add-ins and if there is a Bluetooth Add-in, disable it.
MS Word closes after stopped working message, and "file menu" no longer there
Does Word still crash if you open it in Safe Mode by holding down the CTRL key while starting it until asked to confirm that you want to start it in that mode?
If not, see the section dealing with Add-Ins in the KnowledgeBase article "How to troubleshoot problems that occur when you start or use Word" at:
https://support.microsoft.com/en-us/kb/921541
If it does still crash, see the Article “Why do I get a "stopped working message when I start my Office application at:
Or
https://support.microsoft.com/en-us/kb/3091375
If that does not help, then you might remove all traces of the Office installation by downloading the fixit from the following article:
http://support.microsoft.com/kb/2739501
saving it to your computer and then running it.
Then, after re-starting your computer, reinstall Office by logging into www.office.com/myaccount with your registered email address and click Install Office.
BEFORE REMOVING THE OFFICE INSTALLATION, MAKE SURE THAT YOU ARE ABLE TO LOG INTO YOUR ACCOUNT AND THAT OFFICE IS ASSOCIATED WITH IT!
If you actually have Office (locally installed) rather than the subscription version provided through Office 365, then you can't get Office through your Microsoft Account. Instead, see
https://products.office.com/en-us/download-back-up-restore-microsoft-office-products
How can you check the add-ons if the program crashes as soon as you go in?
Have you troubleshot add-ins as discussed in the article at https://support.office.com/en-us/article/Why-do-I-get-a-stopped-working-message-when-I-start-my-Office-application-52bd7985-4e99-4a35-84c8-2d9b8301a2fa? Follow the steps even though you don't see the exact same error message as the one mentioned in the article.
If you find that an add-in is not causing the problem, perform an online repair of Office. See https://support.office.com/en-us/article/Repair-an-Office-application-7821d4b6-7c1d-4205-aa0e-a6b40c5bb88b (note that the instructions primarily apply to click-to-run installations of Office 2013 and 2016).