Office 2013 Word Keeps Freezing (Not responding)

I installed MS Office 365 a few weeks ago.  It constantly freezes on me.  I try to move the cursor or type in new text and absolutely nothing happens.  Or I save something (which has been saved before) and the format changes.  Often I get the message that it is "not responding".  I run Windows 8 (wasn't given a choice about that!).  The only programs I use are MS Office Premium, Quickbooks and a Hallmark Card Studio.  Absolutely no added apps except what came on the computer and I got rid of any games (Wild Tangent).  Can anyone make any suggestions?

did you find a fix to this?

I am in class atm and taking notes on word, and its constantly stopping and saying (not responding)

did you find a fix to this?

I am in class atm and taking notes on word, and its constantly stopping and saying (not responding)

Hi,

I will help you with the issue you are facing related to Word program.

Does the issue occur only while working with Word application or is it the same with all the Office applications?

In order to troubleshoot the issue related to Word, try the steps below:

Step 1:

If you have any graphics card on the computer, try to update the drivers by visiting the respective website or by contacting the vendor and check if it helps fix the issue.

Step 2:

If the above steps fail, try to open Word in safe mode and check if the issue occurs:

• Hold Windows key + R.
• Copy and paste, or type the following command in the Open box, and then press Enter:

WinWord /safe

Note: There is space between WinWord and /

If Word works fine in safe mode, try to disable the add-ins associated with Word program and then check the result:

• Click on File menu, Options and then Add-ins.
• Click on Go button besides Manage: Com-in Add.
• Check if there are add-ins listed, clear the checkbox to disable them.
• Click OK.
• Open Word to check if the issue occurs.

Step 3:

You may also try disabling the hardware acceleration for Word:

Open the Word program.

• Click on file, Options.
• Go to the Advanced tab.
• Under****the Display section, uncheck the box for 'Disable hardware graphics acceleration'.
• Click ok.

If the issue persists in Word safe mode, then try to repair the Office program and check if it helps.

Refer to the link below to know how to repair the Office program:

http://office.microsoft.com/en-us/project-help/repair-or-remove-office-2010-HA010357402.aspx

I hope the above steps helps. If you need further assistance on this particular issue or any other Office related issues let us know and we will be glad to assist you.

Thank you.

Hi Deepa

I've been having these 'not-responding ' problems for several weeks using Windows 8 set up in March this year. I've just tried your suggestions and it works fine in Safe mode, but have followed the add-ins suggestions but its still 'not-responding' in normal mode. Any more suggestions?

Hi Adrian,

Let me assist you with the issue you are facing related to Office.

I need more information to assist you better:

Did you install Office 2013 or Office 365 Home Premium/University subscription?

Does the issue occur only while working with Word application or is it the same with all the Office applications?

Did you try to repair the Office 2013 suite as mentioned in my previous post?

Is the computer connected to a printer?

Provide more information on the issue so that we can assist you with better suggestions.

Thank you