Hi, I have just purchased Office 2013 and have used Word for a couple of minutes, but it repeatedly stops responding in specific scenarios. It is far too buggy for me to migrate from my previous version of Office. Situations in which it freezes: Opening the options menu On start up (when it claims that it is not the default program) - I fixed this one by making it the default program for everything Closing the word document and choosing not to save Scrolling through a very long document Excel does not seem to have the same bugs, and I have successfully reached the options page on that program to turn off graphics acceleration. The main reason I purchased Office 2013 was for Word and I would really like to have it functioning properly. I am currently very disappointed and annoyed. Other (possibly) relevant details Platform: Windows 7 Other Microsoft Office 2003 Microsoft 2010 Starter (pre-installed on laptop purchase) Thanks for the help.

I've been having the same problem working in Word and it continually freezes and then shows "Not Responding" and after a matter of seconds will resume working. It was frustrating when working on short documents but particularly so working on long documents. I read the forums, etc, and tried the fixes. In the end I simply went into Control Panel > Programs > Microsoft Office 265 > Change > Quick Repair. It took only moments to do and now Word seems to be working normally again. !!! How simple. Time will tell if it is a true fix. There is an option for an more significant repair, which I'll use if the problem recurs.

this second step do my thing and put word to work by disabling Bluethooth Add In

I tried everything suggested by Deepa Raj, and none of it worked for me. I found a solution that might work for other people, as well. Once I started running in compatibility mode for Windows Vista, my problem went away completely. Good luck.

Thanks. I've switched compatibility mode, fingers crossed. We'll see...!

Happens on iMac version also. Causing havoc, as it freezes everything.

Office 2013 Word Keeps Freezing (Not responding)

Anonymous

Hi,

I have just purchased Office 2013 and have used Word for a couple of minutes, but it repeatedly stops responding in specific scenarios.

It is far too buggy for me to migrate from my previous version of Office.

Situations in which it freezes:

Opening the options menu
On start up (when it claims that it is not the default program) - I fixed this one by making it the default program for everything
Closing the word document and choosing not to save
Scrolling through a very long document

Excel does not seem to have the same bugs, and I have successfully reached the options page on that program to turn off graphics acceleration.

The main reason I purchased Office 2013 was for Word and I would really like to have it functioning properly.

I am currently very disappointed and annoyed.

Other (possibly) relevant details

Platform: Windows 7

Other

Microsoft Office 2003

Microsoft 2010 Starter (pre-installed on laptop purchase)

Thanks for the help.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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88 answers

Anonymous

2015-11-23T02:34:15+00:00

I've been having the same problem working in Word and it continually freezes and then shows "Not Responding" and after a matter of seconds will resume working. It was frustrating when working on short documents but particularly so working on long documents.

I read the forums, etc, and tried the fixes. In the end I simply went into Control Panel > Programs > Microsoft Office 265 > Change > Quick Repair. It took only moments to do and now Word seems to be working normally again. !!! How simple. Time will tell if it is a true fix. There is an option for an more significant repair, which I'll use if the problem recurs.
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Anonymous

2015-12-03T22:41:38+00:00

this second step do my thing and put word to work by disabling Bluethooth Add In
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Anonymous

2016-02-21T20:59:06+00:00

I tried everything suggested by Deepa Raj, and none of it worked for me.

I found a solution that might work for other people, as well.

Once I started running in compatibility mode for Windows Vista, my problem went away completely.

Good luck.
Was this answer helpful?

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Anonymous

2016-02-22T16:05:18+00:00

Thanks. I've switched compatibility mode, fingers crossed. We'll see...!
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Anonymous

2016-03-04T10:12:37+00:00

Happens on iMac version also.

Causing havoc, as it freezes everything.
Was this answer helpful?

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