Hi, I have just purchased Office 2013 and have used Word for a couple of minutes, but it repeatedly stops responding in specific scenarios. It is far too buggy for me to migrate from my previous version of Office. Situations in which it freezes: Opening the options menu On start up (when it claims that it is not the default program) - I fixed this one by making it the default program for everything Closing the word document and choosing not to save Scrolling through a very long document Excel does not seem to have the same bugs, and I have successfully reached the options page on that program to turn off graphics acceleration. The main reason I purchased Office 2013 was for Word and I would really like to have it functioning properly. I am currently very disappointed and annoyed. Other (possibly) relevant details Platform: Windows 7 Other Microsoft Office 2003 Microsoft 2010 Starter (pre-installed on laptop purchase) Thanks for the help.

I have identified the specific situation in which Word freezes for me. When it gets to ANY notification window e.g. options menu exit notification to save This makes things very problematic.

I also purchased Microsoft Office 2013 and can use Powerpoint and Excel without it crashing. Every time I open up Microsoft Word it immediately crashes and shuts down. I have not been able to even use Word since purchasing Office 2013. I also am using Windows 7, and had been using Microsoft 2010 Starter (which was also pre installed).

A lot of problems with Office 2013 are caused by third party (non-Microsoft) applications. This is my (expanding) list of things to try when Office 2013\365 won’t start or crashes: See Office 2013 install woes - http://office-watch.com/t/n.aspx?a=1834 See the KnowledgeBase article “Office 2013 applications crash on launch at the splash screen” at: http://support.microsoft.com/kb/2813143 Or see the KnowledgeBase article Error: “Something went wrong and we can't sign you in right now” when trying to install Office 2013 at: http://support.microsoft.com/kb/2811180/en-us/ Also see my response in http://answers.microsoft.com/en-us/office/forum/office\_2013\_release-word/microsoft-word-2013-has-stopped-working/67b81016-849f-481a-bce5-bf04797ac03b Do you have Abbyy Finereader installed on the PC? A number of people have reported that removing it overcomes problems with 2013 Do you have “Fun Tools” add-in? A number of people have reported that removing it overcomes problems with 2013 Do you have Toshiba Book Reader installed on the PC? It has been reported that uninstalling that brings Office back to working status. Do you have the Acrobat PDFMaker add-in. It has been reported that uninstalling that overcomes an issue with a message appearing that states "The document contains macros. Macro support for this application is disabled. Features requiring VBA are not available. Would you like to open this document as a read only?" Also see: http://answers.microsoft.com/en-us/office/forum/office\_2013\_release-word/microsoft-word-has-stopped-working-when-i-close/8375b5b6-4f7e-46ed-a02b-90152ecad287#LastReply and http://answers.microsoft.com/en-us/office/forum/office\_home-word/word-and-excel-2013-crashing-on-windows-7/5389390c-e989-4c8e-8fe0-62673f1410ce?page=4#LastReply It appears that there may be some hardware incompatibilities as well. If you have the NVIDIA driver NVWGF2UM.DLL, try renaming it as: NVWGF2UM.old as was mentioned in: http://answers.microsoft.com/en-us/office/forum/office\_2013\_release-word/microsoft-word-has-stopped-working-when-i-close/8375b5b6-4f7e-46ed-a02b-90152ecad287#LastReply See: http://answers.microsoft.com/en-us/office/forum/office\_365hp-word/office-2013-crashes-with-canon-8350-printer/e2bf6530-92e0-47ef-b6ec-e803a91793d0?page=3#LastReply From the File tab, select Options and then click on Advanced and then in the Display section of the dialog, check the box for Disable hardware graphics acceleration For the error message "There was a problem sending the command to the program", use Windows Explorer to access the C:\Program Files\Microsoft Office\Office15 folder and right click on WINWORD.EXE then on Properties, go to the Compatibility tab and uncheck all the boxes. It has also been reported that the problem can be overcome by editing the registry at HKEY_CLASSES_ROOT\Word.Document.12\shell\Open and deleting the ddeexec key. The ddeexec can also be deleted from HKEY_CLASSES_ROOT\Word.DocumentMacroEnabled.12\shell\Open. That fix is described at ... http://www.dilloway.co.uk/there-was-a-problem-sending-the-command.html It has been reported that uninstalling FastPictureView and FastPictureViewer Pro… overcomes the issue of the Minimize, Maximize, Close and Help buttons not being visible in Office 2013.

None of this helps for me.... I am running Win 8 Pro with Media Center 64-bit Pent D 2.8GHz 4 GB installed / 3.25 usable Word 2013 still just goes in hops.... type 3 letters - freeze - type 4 letters - freeze....

How do I fix not being able to use word?

Office 2013 Word Keeps Freezing (Not responding)

Anonymous

Hi,

I have just purchased Office 2013 and have used Word for a couple of minutes, but it repeatedly stops responding in specific scenarios.

It is far too buggy for me to migrate from my previous version of Office.

Situations in which it freezes:

Opening the options menu
On start up (when it claims that it is not the default program) - I fixed this one by making it the default program for everything
Closing the word document and choosing not to save
Scrolling through a very long document

Excel does not seem to have the same bugs, and I have successfully reached the options page on that program to turn off graphics acceleration.

The main reason I purchased Office 2013 was for Word and I would really like to have it functioning properly.

I am currently very disappointed and annoyed.

Other (possibly) relevant details

Platform: Windows 7

Other

Microsoft Office 2003

Microsoft 2010 Starter (pre-installed on laptop purchase)

Thanks for the help.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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88 answers

Anonymous

2013-04-02T16:08:40+00:00
I have identified the specific situation in which Word freezes for me.

When it gets to ANY notification window

e.g.
- options menu
- exit notification to save
This makes things very problematic.
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Anonymous

2013-04-17T02:11:48+00:00

I also purchased Microsoft Office 2013 and can use Powerpoint and Excel without it crashing. Every time I open up Microsoft Word it immediately crashes and shuts down. I have not been able to even use Word since purchasing Office 2013.

I also am using Windows 7, and had been using Microsoft 2010 Starter (which was also pre installed).
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Doug Robbins - MVP - Office Apps and Services 323.6K Reputation points MVP Volunteer Moderator

2013-04-17T07:47:40+00:00

A lot of problems with Office 2013 are caused by third party (non-Microsoft) applications. This is my (expanding) list of things to try when Office 2013\365 won’t start or crashes:

See Office 2013 install woes - http://office-watch.com/t/n.aspx?a=1834

See the KnowledgeBase article “Office 2013 applications crash on launch at the splash screen” at:

http://support.microsoft.com/kb/2813143

Or see the KnowledgeBase article Error: “Something went wrong and we can't sign you in right now” when trying to install Office 2013 at:

http://support.microsoft.com/kb/2811180/en-us/

Also see my response in

http://answers.microsoft.com/en-us/office/forum/office\_2013\_release-word/microsoft-word-2013-has-stopped-working/67b81016-849f-481a-bce5-bf04797ac03b

Do you have Abbyy Finereader installed on the PC? A number of people have reported that removing it overcomes problems with 2013

Do you have “Fun Tools” add-in? A number of people have reported that removing it overcomes problems with 2013

Do you have Toshiba Book Reader installed on the PC? It has been reported that uninstalling that brings Office back to working status.

Do you have the Acrobat PDFMaker add-in. It has been reported that uninstalling that overcomes an issue with a message appearing that states "The document contains macros. Macro support for this application is disabled. Features requiring VBA are not available. Would you like to open this document as a read only?"

Also see: http://answers.microsoft.com/en-us/office/forum/office\_2013\_release-word/microsoft-word-has-stopped-working-when-i-close/8375b5b6-4f7e-46ed-a02b-90152ecad287#LastReply and

http://answers.microsoft.com/en-us/office/forum/office\_home-word/word-and-excel-2013-crashing-on-windows-7/5389390c-e989-4c8e-8fe0-62673f1410ce?page=4#LastReply

It appears that there may be some hardware incompatibilities as well. If you have the NVIDIA driver NVWGF2UM.DLL, try renaming it as: NVWGF2UM.old as was mentioned in:

http://answers.microsoft.com/en-us/office/forum/office\_2013\_release-word/microsoft-word-has-stopped-working-when-i-close/8375b5b6-4f7e-46ed-a02b-90152ecad287#LastReply

See:

http://answers.microsoft.com/en-us/office/forum/office\_365hp-word/office-2013-crashes-with-canon-8350-printer/e2bf6530-92e0-47ef-b6ec-e803a91793d0?page=3#LastReply

From the File tab, select Options and then click on Advanced and then in the Display section of the dialog, check the box for Disable hardware graphics acceleration

For the error message "There was a problem sending the command to the program", use Windows Explorer to access the C:\Program Files\Microsoft Office\Office15 folder and right click on WINWORD.EXE then on Properties, go to the Compatibility tab and uncheck all the boxes. It has also been reported that the problem can be overcome by editing the registry at HKEY_CLASSES_ROOT\Word.Document.12\shell\Open and deleting the ddeexec key.

The ddeexec can also be deleted from

HKEY_CLASSES_ROOT\Word.DocumentMacroEnabled.12\shell\Open.

That fix is described at ...

http://www.dilloway.co.uk/there-was-a-problem-sending-the-command.html

It has been reported that uninstalling FastPictureView and FastPictureViewer Pro… overcomes the issue of the Minimize, Maximize, Close and Help buttons not being visible in Office 2013.
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Anonymous

2013-04-25T22:29:12+00:00

None of this helps for me....

I am running Win 8 Pro with Media Center 64-bit

Pent D 2.8GHz

4 GB installed / 3.25 usable

Word 2013 still just goes in hops.... type 3 letters - freeze - type 4 letters - freeze....
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Anonymous

2013-06-08T11:27:00+00:00

How do I fix not being able to use word?
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