Hi, I have just purchased Office 2013 and have used Word for a couple of minutes, but it repeatedly stops responding in specific scenarios. It is far too buggy for me to migrate from my previous version of Office. Situations in which it freezes: Opening the options menu On start up (when it claims that it is not the default program) - I fixed this one by making it the default program for everything Closing the word document and choosing not to save Scrolling through a very long document Excel does not seem to have the same bugs, and I have successfully reached the options page on that program to turn off graphics acceleration. The main reason I purchased Office 2013 was for Word and I would really like to have it functioning properly. I am currently very disappointed and annoyed. Other (possibly) relevant details Platform: Windows 7 Other Microsoft Office 2003 Microsoft 2010 Starter (pre-installed on laptop purchase) Thanks for the help.

I received a bunch of office updayes last week. It seems to be much betrer now. I can open the big docs now and edit them.

Thank you very much .. ITS work out..

I have an old work Dell latpop 5500 that has office 2010 on it, 4g ram. I would get the not responding, everyone did, but the app would always recover. I find myself using it to edit my work docs instead of my new machine: I put together a fresh computer: I5-4690K, overclocked to 4.1ghz 16g 2400 ram 120g SSD Asus Z97-A mbd older radeon HD6670 Intel integrated graphics 4600 Loaded win81. updated it for a day. installed office 2013 fresh. Tried to open a document that was 23m in size with pics and tables and it would open it. Tried to ctrl end to the end of it, not responding. eventually killed word manually. Open same doc and just tried to save it, not responding, if i waited it would take 10 mins or more to save it. Eventually killed word manually. Opened the same doc, save it from docx to doc. it was better but still it would go not responding when trying to This is a fresh computer with just win81 and office 2013, fully updated. I looked at all of your fixes but I really don't see one that applies. Any more suggestions?

I just spent over one hour working on a document and saving periodically. On the last save, it froze and when I opened my document, nothing had been saved from my last work session. The recovery document was not up to date meaning it was missing more than 10 minutes of work. What do you suggest? I looked at add-ins and the disabling hardware acceleration. Since it only does this off and on, I couldn't replicate the problem in safe mode. Like 1234j8, I believe my problem occurred after going to the Internet and then coming back into the document. Guess I won't do that again! Any ideas?

Same here. There are some recovered files which could not be opened/ deleted/. Word simply freezes!!

Office 2013 Word Keeps Freezing (Not responding)

Anonymous

Hi,

I have just purchased Office 2013 and have used Word for a couple of minutes, but it repeatedly stops responding in specific scenarios.

It is far too buggy for me to migrate from my previous version of Office.

Situations in which it freezes:

Opening the options menu
On start up (when it claims that it is not the default program) - I fixed this one by making it the default program for everything
Closing the word document and choosing not to save
Scrolling through a very long document

Excel does not seem to have the same bugs, and I have successfully reached the options page on that program to turn off graphics acceleration.

The main reason I purchased Office 2013 was for Word and I would really like to have it functioning properly.

I am currently very disappointed and annoyed.

Other (possibly) relevant details

Platform: Windows 7

Other

Microsoft Office 2003

Microsoft 2010 Starter (pre-installed on laptop purchase)

Thanks for the help.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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88 answers

Anonymous

2015-06-16T21:36:56+00:00

I received a bunch of office updayes last week. It seems to be much betrer now. I can open the big docs now and edit them.
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Anonymous

2015-06-16T05:56:07+00:00

Thank you very much .. ITS work out..
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Anonymous

2015-05-13T12:12:51+00:00

I have an old work Dell latpop 5500 that has office 2010 on it, 4g ram. I would get the not responding, everyone did, but the app would always recover. I find myself using it to edit my work docs instead of my new machine:

I put together a fresh computer:

I5-4690K, overclocked to 4.1ghz

16g 2400 ram

120g SSD

Asus Z97-A mbd

older radeon HD6670

Intel integrated graphics 4600

Loaded win81. updated it for a day. installed office 2013 fresh.

Tried to open a document that was 23m in size with pics and tables and it would open it. Tried to ctrl end to the end of it, not responding. eventually killed word manually.

Open same doc and just tried to save it, not responding, if i waited it would take 10 mins or more to save it. Eventually killed word manually.

Opened the same doc, save it from docx to doc. it was better but still it would go not responding when trying to

This is a fresh computer with just win81 and office 2013, fully updated. I looked at all of your fixes but I really don't see one that applies. Any more suggestions?
Was this answer helpful?

0 comments No comments
Anonymous

2015-02-20T03:48:21+00:00

I just spent over one hour working on a document and saving periodically. On the last save, it froze and when I opened my document, nothing had been saved from my last work session. The recovery document was not up to date meaning it was missing more than 10 minutes of work. What do you suggest? I looked at add-ins and the disabling hardware acceleration. Since it only does this off and on, I couldn't replicate the problem in safe mode. Like 1234j8, I believe my problem occurred after going to the Internet and then coming back into the document. Guess I won't do that again! Any ideas?
Was this answer helpful?

0 comments No comments
Anonymous

2015-02-16T10:35:59+00:00

Same here. There are some recovered files which could not be opened/ deleted/. Word simply freezes!!
Was this answer helpful?

0 comments No comments