Office 2013 Word Keeps Freezing (Not responding)

Anonymous
2013-04-02T16:00:21+00:00

Hi,

I have just purchased Office 2013 and have used Word for a couple of minutes, but it repeatedly stops responding in specific scenarios.

It is far too buggy for me to migrate from my previous version of Office.

Situations in which it freezes:

  • Opening the options menu
  • On start up (when it claims that it is not the default program) - I fixed this one by making it the default program for everything
  • Closing the word document and choosing not to save
  • Scrolling through a very long document

Excel does not seem to have the same bugs, and I have successfully reached the options page on that program to turn off graphics acceleration.

The main reason I purchased Office 2013 was for Word and I would really like to have it functioning properly.

I am currently very disappointed and annoyed.

Other (possibly) relevant details

Platform: Windows 7

Other

Microsoft Office 2003

Microsoft 2010 Starter (pre-installed on laptop purchase)

Thanks for the help.

Microsoft 365 and Office | Word | For home | Windows

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  1. Anonymous
    2016-04-13T12:01:12+00:00

    Hi,

    I have just purchased Office 2013 and have used Word for a couple of minutes, but it repeatedly stops responding in specific scenarios.

    It is far too buggy for me to migrate from my previous version of Office.

    Situations in which it freezes:

    • Opening the options menu
    • On start up (when it claims that it is not the default program) - I fixed this one by making it the default program for everything
    • Closing the word document and choosing not to save
    • Scrolling through a very long document

    Excel does not seem to have the same bugs, and I have successfully reached the options page on that program to turn off graphics acceleration.

    The main reason I purchased Office 2013 was for Word and I would really like to have it functioning properly.

    I am currently very disappointed and annoyed.

    Other (possibly) relevant details

    Platform: Windows 7

    Other

    Microsoft Office 2003

    Microsoft 2010 Starter (pre-installed on laptop purchase)

    Thanks for the help.

    Update Windows Updates. 

    Restart your PC and run only Word. 

    Press for Task Manager: 

    Ctrl + Shift + Esc 

    Right click on unwanted program and select End task. In the Start section you can disabled the auto start programs. 

    It is advisable to run only one program at a time. In case of Word it consume around 1GB of RAM. 

    Or change the auto scanning schedule of antivirus if it clashes with Word. 

    Or do not explore you PC with too much heat of surrounding temperature, keep it in cool place.

    Source: 

    https://answers.yahoo.com/question/index?qid=20160318201828AAkxYZd

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  2. Anonymous
    2016-04-03T14:39:30+00:00

    Hi all,

    I also had this problem and I noticed that since I started working from the OneDrive folder on my computer.

    I then placed the file on my own harddisk (C:...) and it has worked for months now.

    I hope this will help other people too.

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  3. Anonymous
    2016-03-16T11:55:25+00:00

    I've been fighting with this kind of problem for a month.

    Finally I resolved removing page breaks just there where the final of a paragraph is at the end of the page and the next paragraph starts a new section.

    By removing those page breaks Word returns to life.

    Hope it helps!

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  4. Anonymous
    2016-03-04T10:12:37+00:00

    Happens on iMac version also.

    Causing havoc, as it freezes everything.

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  5. Anonymous
    2016-02-22T16:05:18+00:00

    Thanks. I've switched compatibility mode, fingers crossed. We'll see...!

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