Hi, I have just purchased Office 2013 and have used Word for a couple of minutes, but it repeatedly stops responding in specific scenarios. It is far too buggy for me to migrate from my previous version of Office. Situations in which it freezes: Opening the options menu On start up (when it claims that it is not the default program) - I fixed this one by making it the default program for everything Closing the word document and choosing not to save Scrolling through a very long document Excel does not seem to have the same bugs, and I have successfully reached the options page on that program to turn off graphics acceleration. The main reason I purchased Office 2013 was for Word and I would really like to have it functioning properly. I am currently very disappointed and annoyed. Other (possibly) relevant details Platform: Windows 7 Other Microsoft Office 2003 Microsoft 2010 Starter (pre-installed on laptop purchase) Thanks for the help.

Word is not responding. How to save my file and restart

I am running a brand new PC from HP; Envy x360. It is running off Windows 10. I am also running off the latest version of Office 365. This is the same program I was using from my other HP, that was running off windows 10.1. I felt starting up a new thread, would just be just like this one, but without less possible fixes. What doesn't work for me, may work for someone else. Since my question, I have repaired, removed, deleted, replaced, updated, and reinstalled. Had HP do a remote access to see if there was a glitch within the PC, and have gone through all possible fixes Microsoft has posted. My problem is Word freezes or "Not Responding" every few minutes, or when I try to save. I believe it saves, but it does freeze during the saving. I cannot open certain files, as it warns me the files have crashed the program before. If I choose yes, the program locks ups, truly becomes none responsive, and then shuts down. It does attempt to restart, but ends up in a compete crash. If I pause, word will freeze for a few seconds. I have talked to many authors who uses word, and it seems that I am alone in this situation. I know it's not my laptop. Would like to use word again. Using Google Docs at this moment. Thank you for responding. Mindy

What version of Office are you using and what version of Windows is being used on the new computer. It would really be best if you started a new thread in which you gave full details of the issue that you are facing. Have you saved the document prior to the "Not Responding"? If so, where are the documents being saved? Does the issue affect all documents? or just some of them? See the Article “Why do I get a "stopped working message when I start my Office application at: http://office.microsoft.com/en-us/support/why-cant-i-start-my-office-2013-application-HA104011864.aspx Or https://support.microsoft.com/en-us/kb/3091375 If that does not help, then you might remove all traces of the Office installation by downloading the fixit from the following article: http://support.microsoft.com/kb/2739501 saving it to your computer and then running it. Then reinstall Office by logging into www.office.com/myaccount with your registered email address and click Install Office. BEFORE REMOVING THE OFFICE INSTALLATION, MAKE SURE THAT YOU ARE ABLE TO LOG INTO YOUR ACCOUNT AND THAT OFFICE IS ASSOCIATED WITH IT! If you actually have Office (locally installed) rather than the subscription version provided through Office 365, then you can't get Office through your Microsoft Account. Instead, see https://products.office.com/en-us/download-back-up-restore-microsoft-office-products

I just changed to a new laptop and transferred my programs. I did not have the "Not Responding". Throughout the thread, it states to do a few things and nothing works. I hope there is a fix soon. To update this post, I reinstalled Office and it is still "Not Responding". It does this when I think it should be auto saving, after a few minutes of typing and after I return to typing after pausing.

I just changed to a new laptop and transferred my programs. I did not have the "Not Responding". Throughout the thread, it states to do a few things and nothing works. I hope there is a fix soon.

Office 2013 Word Keeps Freezing (Not responding)

Anonymous

Hi,

I have just purchased Office 2013 and have used Word for a couple of minutes, but it repeatedly stops responding in specific scenarios.

It is far too buggy for me to migrate from my previous version of Office.

Situations in which it freezes:

Opening the options menu
On start up (when it claims that it is not the default program) - I fixed this one by making it the default program for everything
Closing the word document and choosing not to save
Scrolling through a very long document

Excel does not seem to have the same bugs, and I have successfully reached the options page on that program to turn off graphics acceleration.

The main reason I purchased Office 2013 was for Word and I would really like to have it functioning properly.

I am currently very disappointed and annoyed.

Other (possibly) relevant details

Platform: Windows 7

Other

Microsoft Office 2003

Microsoft 2010 Starter (pre-installed on laptop purchase)

Thanks for the help.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

88 answers

Anonymous

2017-08-15T19:51:30+00:00

Word is not responding. How to save my file and restart
Was this answer helpful?

0 comments No comments
Anonymous

2016-12-17T02:46:38+00:00

I am running a brand new PC from HP; Envy x360. It is running off Windows 10. I am also running off the latest version of Office 365. This is the same program I was using from my other HP, that was running off windows 10.1.

I felt starting up a new thread, would just be just like this one, but without less possible fixes. What doesn't work for me, may work for someone else.

Since my question, I have repaired, removed, deleted, replaced, updated, and reinstalled. Had HP do a remote access to see if there was a glitch within the PC, and have gone through all possible fixes Microsoft has posted.

My problem is Word freezes or "Not Responding" every few minutes, or when I try to save.

I believe it saves, but it does freeze during the saving. I cannot open certain files, as it warns me the files have crashed the program before. If I choose yes, the program locks ups, truly becomes none responsive, and then shuts down. It does attempt to restart, but ends up in a compete crash.

If I pause, word will freeze for a few seconds.

I have talked to many authors who uses word, and it seems that I am alone in this situation. I know it's not my laptop. Would like to use word again. Using Google Docs at this moment.

Thank you for responding.

Mindy
Was this answer helpful?

0 comments No comments
Doug Robbins - MVP - Office Apps and Services 323.6K Reputation points MVP Volunteer Moderator

2016-12-13T05:22:59+00:00

What version of Office are you using and what version of Windows is being used on the new computer.

It would really be best if you started a new thread in which you gave full details of the issue that you are facing. Have you saved the document prior to the "Not Responding"? If so, where are the documents being saved? Does the issue affect all documents? or just some of them?

See the Article “Why do I get a "stopped working message when I start my Office application at:

http://office.microsoft.com/en-us/support/why-cant-i-start-my-office-2013-application-HA104011864.aspx

Or

https://support.microsoft.com/en-us/kb/3091375

If that does not help, then you might remove all traces of the Office installation by downloading the fixit from the following article:

http://support.microsoft.com/kb/2739501

saving it to your computer and then running it.

Then reinstall Office by logging into www.office.com/myaccount with your registered email address and click Install Office.

BEFORE REMOVING THE OFFICE INSTALLATION, MAKE SURE THAT YOU ARE ABLE TO LOG INTO YOUR ACCOUNT AND THAT OFFICE IS ASSOCIATED WITH IT!

If you actually have Office (locally installed) rather than the subscription version provided through Office 365, then you can't get Office through your Microsoft Account. Instead, see

https://products.office.com/en-us/download-back-up-restore-microsoft-office-products
Was this answer helpful?

0 comments No comments
Anonymous

2016-12-13T05:08:00+00:00

I just changed to a new laptop and transferred my programs. I did not have the "Not Responding". Throughout the thread, it states to do a few things and nothing works. I hope there is a fix soon.

To update this post, I reinstalled Office and it is still "Not Responding". It does this when I think it should be auto saving, after a few minutes of typing and after I return to typing after pausing.
Was this answer helpful?

0 comments No comments
Anonymous

2016-12-13T00:38:39+00:00

I just changed to a new laptop and transferred my programs. I did not have the "Not Responding". Throughout the thread, it states to do a few things and nothing works. I hope there is a fix soon.
Was this answer helpful?

0 comments No comments