Hi, I have just purchased Office 2013 and have used Word for a couple of minutes, but it repeatedly stops responding in specific scenarios. It is far too buggy for me to migrate from my previous version of Office. Situations in which it freezes: Opening the options menu On start up (when it claims that it is not the default program) - I fixed this one by making it the default program for everything Closing the word document and choosing not to save Scrolling through a very long document Excel does not seem to have the same bugs, and I have successfully reached the options page on that program to turn off graphics acceleration. The main reason I purchased Office 2013 was for Word and I would really like to have it functioning properly. I am currently very disappointed and annoyed. Other (possibly) relevant details Platform: Windows 7 Other Microsoft Office 2003 Microsoft 2010 Starter (pre-installed on laptop purchase) Thanks for the help.

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Hi Adrian, Thank you for replying. Let me help you with the issue you are facing related to Word and Excel program. In order to troubleshoot the issue related to Office 2013, try the step below: Try changing the default printer and check if it helps: If works fine then you need to update the printer driver, or contact your printer manufacturer to uninstall and reinstall the printer driver as there might be some corruption in the printer driver. Note: You may use ‘Microsoft XPS Document Writer’ as default. Click on the link below to know how to change your default printer. http://windows.microsoft.com/en-CA/windows-8/set-change-your-default-printer If the above step fails, since there is no repair option I would suggest you to run the fix it mentioned in the link below to remove the traces of Office completely from the computer and then try to reinstall the Office program, check if it helps fix the issue: http://support.microsoft.com/kb/2739501 Note: Try to save the fix it tool to the desktop and then run it to remove Office. Once the Office suite is removed, restart the computer and reinstall it. If you have any issue during the reinstallation process, you may refer to the steps mentioned in the link below: General troubleshooting for installation of Office 365 Subscription: http://support.microsoft.com/kb/2822317 I hope the above steps helps. If the issue still persists, reply and I will be happy to help you. Thank You

Hi Deepa I installed the Home premium version in March 2013. The issue only occurs in Word. Excel works without problems. I don't think I have a graphics card fitted. I used the safe mode and it worked OK. I disabled the add-ins but to no effect in the normal operation. I have just tried the link about how to repair. When I select Office 2013 from the programs and features I am only offered an option to Uninstall. The repair or change options shown at the top are not available. The computer is attached to an Epson SX115 printer Regards Adrian Botham

Hi Adrian, Let me assist you with the issue you are facing related to Office. I need more information to assist you better: Did you install Office 2013 or Office 365 Home Premium/University subscription? Does the issue occur only while working with Word application or is it the same with all the Office applications? Did you try to repair the Office 2013 suite as mentioned in my previous post? Is the computer connected to a printer? Provide more information on the issue so that we can assist you with better suggestions. Thank you

Hi Deepa I've been having these 'not-responding ' problems for several weeks using Windows 8 set up in March this year. I've just tried your suggestions and it works fine in Safe mode, but have followed the add-ins suggestions but its still 'not-responding' in normal mode. Any more suggestions?

Office 2013 Word Keeps Freezing (Not responding)

Anonymous

Hi,

I have just purchased Office 2013 and have used Word for a couple of minutes, but it repeatedly stops responding in specific scenarios.

It is far too buggy for me to migrate from my previous version of Office.

Situations in which it freezes:

Opening the options menu
On start up (when it claims that it is not the default program) - I fixed this one by making it the default program for everything
Closing the word document and choosing not to save
Scrolling through a very long document

Excel does not seem to have the same bugs, and I have successfully reached the options page on that program to turn off graphics acceleration.

The main reason I purchased Office 2013 was for Word and I would really like to have it functioning properly.

I am currently very disappointed and annoyed.

Other (possibly) relevant details

Platform: Windows 7

Other

Microsoft Office 2003

Microsoft 2010 Starter (pre-installed on laptop purchase)

Thanks for the help.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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88 answers

Anonymous

2013-10-06T01:28:48+00:00

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Anonymous

2013-09-17T12:18:33+00:00

Hi Adrian,

Thank you for replying.

Let me help you with the issue you are facing related to Word and Excel program.

In order to troubleshoot the issue related to Office 2013, try the step below:

Try changing the default printer and check if it helps:

If works fine then you need to update the printer driver, or contact your printer manufacturer to uninstall and reinstall the printer driver as there might be some corruption in the printer driver.

Note: You may use ‘Microsoft XPS Document Writer’ as default.

Click on the link below to know how to change your default printer.

http://windows.microsoft.com/en-CA/windows-8/set-change-your-default-printer

If the above step fails, since there is no repair option I would suggest you to run the fix it mentioned in the link below to remove the traces of Office completely from the computer and then try to reinstall the Office program, check if it helps fix the issue:

http://support.microsoft.com/kb/2739501

Note: Try to save the fix it tool to the desktop and then run it to remove Office.

Once the Office suite is removed, restart the computer and reinstall it.

If you have any issue during the reinstallation process, you may refer to the steps mentioned in the link below:

General troubleshooting for installation of Office 365 Subscription:

http://support.microsoft.com/kb/2822317

I hope the above steps helps. If the issue still persists, reply and I will be happy to help you.

Thank You
Was this answer helpful?

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Anonymous

2013-09-16T14:33:10+00:00

Hi Deepa

I installed the Home premium version in March 2013. The issue only occurs in Word. Excel works without problems.

I don't think I have a graphics card fitted.

I used the safe mode and it worked OK. I disabled the add-ins but to no effect in the normal operation.

I have just tried the link about how to repair. When I select Office 2013 from the programs and features I am only offered an option to Uninstall. The repair or change options shown at the top are not available.

The computer is attached to an Epson SX115 printer

Regards

Adrian Botham
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Anonymous

2013-09-12T16:51:45+00:00

Hi Adrian,

Let me assist you with the issue you are facing related to Office.

I need more information to assist you better:

Did you install Office 2013 or Office 365 Home Premium/University subscription?

Does the issue occur only while working with Word application or is it the same with all the Office applications?

Did you try to repair the Office 2013 suite as mentioned in my previous post?

Is the computer connected to a printer?

Provide more information on the issue so that we can assist you with better suggestions.

Thank you
Was this answer helpful?

1 person found this answer helpful.

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Anonymous

2013-09-11T16:09:04+00:00

Hi Deepa

I've been having these 'not-responding ' problems for several weeks using Windows 8 set up in March this year. I've just tried your suggestions and it works fine in Safe mode, but have followed the add-ins suggestions but its still 'not-responding' in normal mode. Any more suggestions?
Was this answer helpful?

0 comments No comments