Hi, I have just purchased Office 2013 and have used Word for a couple of minutes, but it repeatedly stops responding in specific scenarios. It is far too buggy for me to migrate from my previous version of Office. Situations in which it freezes: Opening the options menu On start up (when it claims that it is not the default program) - I fixed this one by making it the default program for everything Closing the word document and choosing not to save Scrolling through a very long document Excel does not seem to have the same bugs, and I have successfully reached the options page on that program to turn off graphics acceleration. The main reason I purchased Office 2013 was for Word and I would really like to have it functioning properly. I am currently very disappointed and annoyed. Other (possibly) relevant details Platform: Windows 7 Other Microsoft Office 2003 Microsoft 2010 Starter (pre-installed on laptop purchase) Thanks for the help.

See the Article “Why can’t I start my Office 2013 application at: http://office.microsoft.com/en-us/support/why-cant-i-start-my-office-2013-application-HA104011864.aspx If that does not help, then you might remove all traces of the Office installation by running the fixit from the following article: http://support.microsoft.com/kb/2739501 and then reinstall Office by logging into www.office.com/myaccount with your registered email address and click Install Office.

Hello Deepa I am now having the same issue with MSWord freezing up constantly. It is only happening with MSWord. It started a few days ago with an MS update. This is the first time I have had this issue. I am using MS Office 2013 Professional. It's been installed (on my new laptop) since last summer/early fall 2013. As soon as I open a document, it freezes. My only option is to close Word down. It's completely unusable :(( I've followed the steps you have provided to others' here including going into Programs/Features: Change: Repair ... but it's still not working. I am using MS Office 2013 Professional. Please help!

I found a 'workaround' to the freezing issue with Word. Since doing this method the freezing has not re-appeared. Seems silly but it has worked so far: When done with the file, hit save a few times 2. minimize the window to the toolbar and go do something else for a bit. I haven't tested to find out how long to wait, so a few minutes should be ok. Then expand the window again, hit save again and you can close without freezing. The last save may not be necessary but I don't want to explore further. I am sure this can be tightened up with further testing but I am a writer not a software debugger. Microsoft can send me a check for the debugging work anytime.

Not sure if this post is still live or not, but I'm also having the problem and can reproduce on multiple computers. 1 running Windows 8.1 and 1 running Windows 7 Pro 64-bit. The document we are trying to open is large (16 MB) and about 50 pages long. Word 2013 freezes (Not Responding) when scrolling down through the pages. Hangs around page 7 every time. It works fine in 2010 and the Word web app. The original file opened in compatibility mode. I tried updating it to 2013 format, but the issue still occurs. I don't have any of those applications mentioned (ABBY, Acrobat, etc.). I don't have an Nvidia graphics card. I tried the Microsoft Word troubleshooter and changed the default printer. Turned off the hardware graphics acceleration, etc. Problem still happens when opening Word in Safe mode as well.

This piece of crrap app still constantly freezes on me. I don't have Abbyy Finereader installed on my system so I ruled that out as a suspected problem. I disabled Acrobat PDFMaker Office COM Addin, problem still occurs. I went to C:\Windows\system32\nvwgf2um.dll but noticed I only have nvwgf2umx.dll in the folder so I changed it to nvwgf2umx.old, problem still occurs. Lastly, I went to Control Panel - Devices and Printers, and noticed that my default printer was already set to 'Microsoft XPS Document Writer' so I ruled that out as a suspected problem . I know you tech support guys giving advice mean well, but the solutions that have been laid out on here are a joke. It is irritating when every 20 mins or after I save, Word 2013 freezes. This has really put a damper in my productivity. I never had this issue in Word 2010. M$ needs to release a Service Pack for this app now.

Office 2013 Word Keeps Freezing (Not responding)

Anonymous

Hi,

I have just purchased Office 2013 and have used Word for a couple of minutes, but it repeatedly stops responding in specific scenarios.

It is far too buggy for me to migrate from my previous version of Office.

Situations in which it freezes:

Opening the options menu
On start up (when it claims that it is not the default program) - I fixed this one by making it the default program for everything
Closing the word document and choosing not to save
Scrolling through a very long document

Excel does not seem to have the same bugs, and I have successfully reached the options page on that program to turn off graphics acceleration.

The main reason I purchased Office 2013 was for Word and I would really like to have it functioning properly.

I am currently very disappointed and annoyed.

Other (possibly) relevant details

Platform: Windows 7

Other

Microsoft Office 2003

Microsoft 2010 Starter (pre-installed on laptop purchase)

Thanks for the help.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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88 answers

Doug Robbins - MVP - Office Apps and Services 323.6K Reputation points MVP Volunteer Moderator

2014-03-23T22:05:34+00:00

See the Article “Why can’t I start my Office 2013 application at:

http://office.microsoft.com/en-us/support/why-cant-i-start-my-office-2013-application-HA104011864.aspx

If that does not help, then you might remove all traces of the Office installation by running the fixit from the following article:

http://support.microsoft.com/kb/2739501

and then reinstall Office by logging into www.office.com/myaccountwith your registered email address and click Install Office.
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Anonymous

2014-03-23T19:39:27+00:00

Hello Deepa

I am now having the same issue with MSWord freezing up constantly.

It is only happening with MSWord. It started a few days ago with an MS update. This is the first time I have had this issue. I am using MS Office 2013 Professional. It's been installed (on my new laptop) since last summer/early fall 2013.

As soon as I open a document, it freezes. My only option is to close Word down. It's completely unusable :((

I've followed the steps you have provided to others' here including going into Programs/Features: Change: Repair ... but it's still not working.

I am using MS Office 2013 Professional.

Please help!
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Anonymous

2014-03-07T22:47:41+00:00
I found a 'workaround' to the freezing issue with Word. Since doing this method the freezing has not re-appeared. Seems silly but it has worked so far:
1. When done with the file, hit save a few times
2. minimize the window to the toolbar and go do something else for a bit. I haven't tested to find out how long to wait, so a few minutes should be ok.
1. Then expand the window again, hit save again and you can close without freezing. The last save may not be necessary but I don't want to explore further.
I am sure this can be tightened up with further testing but I am a writer not a software debugger. Microsoft can send me a check for the debugging work anytime.
Was this answer helpful?

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Anonymous

2014-03-07T20:33:59+00:00

Not sure if this post is still live or not, but I'm also having the problem and can reproduce on multiple computers. 1 running Windows 8.1 and 1 running Windows 7 Pro 64-bit. The document we are trying to open is large (16 MB) and about 50 pages long. Word 2013 freezes (Not Responding) when scrolling down through the pages. Hangs around page 7 every time. It works fine in 2010 and the Word web app. The original file opened in compatibility mode. I tried updating it to 2013 format, but the issue still occurs. I don't have any of those applications mentioned (ABBY, Acrobat, etc.). I don't have an Nvidia graphics card. I tried the Microsoft Word troubleshooter and changed the default printer. Turned off the hardware graphics acceleration, etc. Problem still happens when opening Word in Safe mode as well.
Was this answer helpful?

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Anonymous

2014-02-07T03:26:08+00:00

This piece of crrap app still constantly freezes on me. I don't have Abbyy Finereader installed on my system so I ruled that out as a suspected problem. I disabled Acrobat PDFMaker Office COM Addin, problem still occurs. I went to C:\Windows\system32\nvwgf2um.dll but noticed I only have nvwgf2umx.dll in the folder so I changed it to nvwgf2umx.old, problem still occurs. Lastly, I went to Control Panel - Devices and Printers, and noticed that my default printer was already set to 'Microsoft XPS Document Writer' so I ruled that out as a suspected problem . I know you tech support guys giving advice mean well, but the solutions that have been laid out on here are a joke. It is irritating when every 20 mins or after I save, Word 2013 freezes. This has really put a damper in my productivity. I never had this issue in Word 2010. M$ needs to release a Service Pack for this app now.
Was this answer helpful?

0 comments No comments