Office 2013 Word Keeps Freezing (Not responding)

I think I just solved my problem, but I'm not sure exactly what did the trick. So far, Word is sitting pretty with no hangs. I will report back in a couple weeks to report back as to whether or not the solution still works. Here is what I did (in addition to all prior suggestions in this article):

1. Updated every program on my computer to the latest version.
2. Microsoft Silverlight and Adobe Air were corrupt on my computer, so I uninstalled them and then downloaded/installed the newest version.
3. Ran Windows Update and found 6 new updates I had missed in prior updates.
   • KB2936068
   • KB2929437
   • KB2928562
   • KB2922229
   • KB2908783
   • KB2800095
4. Updated my Radeon HD 5800 Series graphics card driver to the Beta 14.3 release.

The driver updated above was released less than a month ago. I think that is what fixed it. Again, I'll check back in a couple weeks. Vote this reply up if it helped solve your problem as well, just out of curiosity.

Of course, if people who had problems searched for an answer before posting their question, there would be no question to answer.

Do you have one of the specific scenarios detailed in KB2849994, which is intended to correct only the problems that are described in that article?

If not, I suggest that you remove all traces of the Office installation by downloading the fixit from the following article:

http://support.microsoft.com/kb/2739501

saving it to your computer and then running it.

Then reinstall Office by logging into www.office.com/myaccount with your registered email address and click Install Office.

Mr. Robbins,

I notice that you've been re-posting the running sum of your advice not only in this article, but in several other Microsoft Community articles. If I am the most recent poster, and have declared that I've tried all prior suggestions, that would imply that you don't need to beat a dead horse, as it were. It takes up a great deal of real estate on screen and doesn't add to the knowledge base of the article. Some might consider it "spammy". With that said, thank you for contributing, I'm sure a lot of people are benefiting from your advice.

After following a trail of suggestions, I am currently working on one in which I need to install Microsoft hotfix kb2849994. I posted another article called kb2849994 Will Not Install. Would you care to chime in?

A lot of problems with Office 2013 are caused by third party (non-Microsoft) applications.  This is my (expanding) list of things to try when Office 2013\365 won’t start or crashes:

See the Article “Why can’t I start my Office 2013 application at:

http://office.microsoft.com/en-us/support/why-cant-i-start-my-office-2013-application-HA104011864.aspx

For the error message Error: "Microsoft Office cannot verify the license for this product." See:

http://support.microsoft.com/kb/2797062/en-us

Refer to the following website for information on repairing Office 2013\365:

http://office.microsoft.com/en-us/project-help/repair-or-remove-office-2010-HA010357402.aspx

See Office 2013 install woes - http://office-watch.com/t/n.aspx?a=1834

See the KnowledgeBase article “Office 2013 applications crash on launch at the splash screen” at:

http://support.microsoft.com/kb/2813143

Or see the KnowledgeBase article Error: “Something went wrong and we can't sign you in right now” when trying to install Office 2013 at:

http://support.microsoft.com/kb/2811180/en-us/

Try to run word in safe mode by typing winword/safe.

If thatdoes not helpthen, in the search box type winword --> Word 2013 will be displayed --> right click on it --> Select Properties --> Go to the compatibility tab --> Check to see if there is a check mark next to compatibilty mode.

If it is checked then uncheck it and then uncheck the option of Run as Administrator if its checked.

Now run the word

Also see my response in

http://answers.microsoft.com/en-us/office/forum/office\_2013\_release-word/microsoft-word-2013-has-stopped-working/67b81016-849f-481a-bce5-bf04797ac03b

Do you have Abbyy Finereader installed on the PC? A number of people have reported that removing it overcomes problems with 2013.  See:

Office programs may crash with the FineReader add-in installed at:

http://support.microsoft.com/kb/2755838

Do you have “Fun Tools” add-in? A number of people have reported that removing it overcomes problems with 2013

Do you have Toshiba Book Reader installed on the PC?  It has been reported that uninstalling that brings Office back to working status.

Do you have the Acrobat PDFMaker add-in.  It has been reported that uninstalling that overcomes an issue with a message appearing that states "The document contains macros. Macro support for this application is disabled. Features requiring VBA are not available. Would you like to open this document as a read only?"

Also see: http://answers.microsoft.com/en-us/office/forum/office\_2013\_release-word/microsoft-word-has-stopped-working-when-i-close/8375b5b6-4f7e-46ed-a02b-90152ecad287#LastReplyand

http://answers.microsoft.com/en-us/office/forum/office\_home-word/word-and-excel-2013-crashing-on-windows-7/5389390c-e989-4c8e-8fe0-62673f1410ce?page=4#LastReply

It appears that there may be some hardware incompatibilities as well.  If you have the NVIDIA driver NVWGF2UM.DLL, try renaming it as: NVWGF2UM.oldas was mentioned in:

http://answers.microsoft.com/en-us/office/forum/office\_2013\_release-word/microsoft-word-has-stopped-working-when-i-close/8375b5b6-4f7e-46ed-a02b-90152ecad287#LastReply

From the File tab, select Options and then click on Advanced and then in the Display section of the dialog, check the box for Disable hardware graphics acceleration

For the error message "There was a problem sending the command to the program", use Windows Explorer to access the C:\Program Files\Microsoft Office\Office15 folder and right click on WINWORD.EXE then on Properties, go to the Compatibility tab and uncheck all the boxes.  It has also been reported that the problem can be overcome by editing the registry at HKEY_CLASSES_ROOT\Word.Document.12\shell\Open and deleting the ddeexec key.

The ddeexec can also be deleted from

HKEY_CLASSES_ROOT\Word.DocumentMacroEnabled.12\shell\Open.

That fix is described at ...

http://www.dilloway.co.uk/there-was-a-problem-sending-the-command.html

It has been reported that uninstalling FastPictureView and FastPictureViewer Pro… overcomes the issue of the Minimize, Maximize, Close and Help buttons not being visible in Office 2013.

If you have a Canon 8350 printer, try using the Canon MF8000 UFRI LT XPS driver as detail in the post by Riad Amstha on April 14 in the thread at:

http://answers.microsoft.com/en-us/office/forum/office\_365hp-word/office-2013-crashes-with-canon-8350-printer/e2bf6530-92e0-47ef-b6ec-e803a91793d0?page=3#LastReply

For the problem of nothing appearing when you start typing in a blank document in Word in Office 365 Home Premium, and you hear a bell sound with each keypress, but no characters appear, disable the SMARTInk add-in for an interactive whiteboard.

Problem is still active. No bug fixes yet from Microsoft. This problem seems to extend to the whole Office 2013 suite. If I leave any of the programs open for about a minute or two, it will freeze. I don't even have to be doing a single thing, just leaving it open allows the freeze. For me to be able to get any work done, I have to furiously type and press CTRL+S every sentence or two for fear or losing information in the freeze. I'm running:

• Windows 7 Professional 64-bit SP1, up-to-date
• 6 GB DDR3 RAM
• 1 GB GDDR5 GPU -  Radeon HD 5800 Series
• Core i7 CPU

Like everyone else, I have tried all of the suggestions given. Maybe it is some sort of memory exception? I don't think Microsoft cares to release any patches for it because they're focusing on their Office 365 suite now.

Until the problem is resolved, I would recommend using an open source alternative such as Open Office or Libre Office.