Hi, I have just purchased Office 2013 and have used Word for a couple of minutes, but it repeatedly stops responding in specific scenarios. It is far too buggy for me to migrate from my previous version of Office. Situations in which it freezes: Opening the options menu On start up (when it claims that it is not the default program) - I fixed this one by making it the default program for everything Closing the word document and choosing not to save Scrolling through a very long document Excel does not seem to have the same bugs, and I have successfully reached the options page on that program to turn off graphics acceleration. The main reason I purchased Office 2013 was for Word and I would really like to have it functioning properly. I am currently very disappointed and annoyed. Other (possibly) relevant details Platform: Windows 7 Other Microsoft Office 2003 Microsoft 2010 Starter (pre-installed on laptop purchase) Thanks for the help.

Issue did not happen when in safe mode. Checked settings and the graphics was unchecked already. This freezing happens all the time otherwise, hangs when typing changing command ribbons undo redo any changes at all to the document. since this is a college class that I am doing this work for, it is very frustrating when the hangs for "non responding" program keep getting more and more frequent. I am running Windows 7 on a laptop. updates are current.

I've been using Office 365 for over a year. I purchased a new laptop at the end of last year and loaded 365 on it. Worked perfectly until about 6 weeks ago and suddenly, Word started hanging up almost every time I use copy and paste. Based on the dates identifying this problem, it doesn't look like Microsoft is making any efforts to fix this bug.

I uninstalled Abby Finereader like some of the posts suggested and this cleared up the issue for me. One of our clients said that last thing they installed was a printer, so I'm guessing whatever this program does comes with the printer installation software. Removed it and all was good.

Try the following Hotfix that has just been released: http://support.microsoft.com/kb/2863845

Nope, it's doing it again, and has been not even a day after I posted! Back to the drawing board.

Office 2013 Word Keeps Freezing (Not responding)

Anonymous

Hi,

I have just purchased Office 2013 and have used Word for a couple of minutes, but it repeatedly stops responding in specific scenarios.

It is far too buggy for me to migrate from my previous version of Office.

Situations in which it freezes:

Opening the options menu
On start up (when it claims that it is not the default program) - I fixed this one by making it the default program for everything
Closing the word document and choosing not to save
Scrolling through a very long document

Excel does not seem to have the same bugs, and I have successfully reached the options page on that program to turn off graphics acceleration.

The main reason I purchased Office 2013 was for Word and I would really like to have it functioning properly.

I am currently very disappointed and annoyed.

Other (possibly) relevant details

Platform: Windows 7

Other

Microsoft Office 2003

Microsoft 2010 Starter (pre-installed on laptop purchase)

Thanks for the help.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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88 answers

Anonymous

2014-06-23T20:50:37+00:00

Issue did not happen when in safe mode. Checked settings and the graphics was unchecked already. This freezing happens all the time otherwise, hangs when typing changing command ribbons undo redo any changes at all to the document. since this is a college class that I am doing this work for, it is very frustrating when the hangs for "non responding" program keep getting more and more frequent. I am running Windows 7 on a laptop. updates are current.
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Anonymous

2014-06-06T22:45:40+00:00

I've been using Office 365 for over a year. I purchased a new laptop at the end of last year and loaded 365 on it. Worked perfectly until about 6 weeks ago and suddenly, Word started hanging up almost every time I use copy and paste. Based on the dates identifying this problem, it doesn't look like Microsoft is making any efforts to fix this bug.
Was this answer helpful?

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Anonymous

2014-06-04T16:53:35+00:00

I uninstalled Abby Finereader like some of the posts suggested and this cleared up the issue for me.

One of our clients said that last thing they installed was a printer, so I'm guessing whatever this program does comes with the printer installation software.

Removed it and all was good.
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Doug Robbins - MVP - Office Apps and Services 323.6K Reputation points MVP Volunteer Moderator

2014-04-15T00:43:44+00:00

Try the following Hotfix that has just been released:

http://support.microsoft.com/kb/2863845
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Anonymous

2014-04-14T23:46:14+00:00

Nope, it's doing it again, and has been not even a day after I posted! Back to the drawing board.
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