Hi, I have just purchased Office 2013 and have used Word for a couple of minutes, but it repeatedly stops responding in specific scenarios. It is far too buggy for me to migrate from my previous version of Office. Situations in which it freezes: Opening the options menu On start up (when it claims that it is not the default program) - I fixed this one by making it the default program for everything Closing the word document and choosing not to save Scrolling through a very long document Excel does not seem to have the same bugs, and I have successfully reached the options page on that program to turn off graphics acceleration. The main reason I purchased Office 2013 was for Word and I would really like to have it functioning properly. I am currently very disappointed and annoyed. Other (possibly) relevant details Platform: Windows 7 Other Microsoft Office 2003 Microsoft 2010 Starter (pre-installed on laptop purchase) Thanks for the help.

See the KnowledgeBase article "How to troubleshoot problems that occur when you start or use Word" at: https://support.microsoft.com/en-us/kb/921541 or, see the Article “Why do I get a "stopped working message when I start my Office application at: http://office.microsoft.com/en-us/support/why-cant-i-start-my-office-2013-application-HA104011864.aspx Or https://support.microsoft.com/en-us/kb/3091375 If that does not help, then you might remove all traces of the Office installation by downloading the fixit from the following article: http://support.microsoft.com/kb/2739501 saving it to your computer and then running it. Then, after re-starting your computer, reinstall Office by logging into www.office.com/myaccount with your registered email address and click Install Office. BEFORE REMOVING THE OFFICE INSTALLATION, MAKE SURE THAT YOU ARE ABLE TO LOG INTO YOUR ACCOUNT AND THAT OFFICE IS ASSOCIATED WITH IT! If you actually have Office (locally installed) rather than the subscription version provided through Office 365, then you can't get Office through your Microsoft Account. Instead, see https://products.office.com/en-us/download-back-up-restore-microsoft-office-products

I have reloaded Word 3-4 times and it works for a while then after a couple days, it freezes when ever I try to open it . I'm a senior citizen. Why can it not work?

Thanks, but I'm using office pro 2013. Does anyone know of fixes or workarounds for this issue? Workarounds for Word 2016 might work for 2013, and I'm willing to try just about anything at this point. Fortunately, I'll be leaving this company within a couple months, so I'll not have to deal with this much longer. I've tried everything short of re-scratching the OS and reinstalling, but I'm hesitant to waste a couple of days to get back to a usable system, or four days to get my whole tool chain reinstalled.

Office 2013 Word Keeps Freezing (Not responding)

Anonymous

Hi,

I have just purchased Office 2013 and have used Word for a couple of minutes, but it repeatedly stops responding in specific scenarios.

It is far too buggy for me to migrate from my previous version of Office.

Situations in which it freezes:

Opening the options menu
On start up (when it claims that it is not the default program) - I fixed this one by making it the default program for everything
Closing the word document and choosing not to save
Scrolling through a very long document

Excel does not seem to have the same bugs, and I have successfully reached the options page on that program to turn off graphics acceleration.

The main reason I purchased Office 2013 was for Word and I would really like to have it functioning properly.

I am currently very disappointed and annoyed.

Other (possibly) relevant details

Platform: Windows 7

Other

Microsoft Office 2003

Microsoft 2010 Starter (pre-installed on laptop purchase)

Thanks for the help.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

88 answers

Doug Robbins - MVP - Office Apps and Services 323.6K Reputation points MVP Volunteer Moderator

2017-12-24T21:16:20+00:00

See the KnowledgeBase article "How to troubleshoot problems that occur when you start or use Word" at:

https://support.microsoft.com/en-us/kb/921541

or, see the Article “Why do I get a "stopped working message when I start my Office application at:

http://office.microsoft.com/en-us/support/why-cant-i-start-my-office-2013-application-HA104011864.aspx

Or

https://support.microsoft.com/en-us/kb/3091375

If that does not help, then you might remove all traces of the Office installation by downloading the fixit from the following article:

http://support.microsoft.com/kb/2739501

saving it to your computer and then running it.

Then, after re-starting your computer, reinstall Office by logging into www.office.com/myaccountwith your registered email address and click Install Office.

BEFORE REMOVING THE OFFICE INSTALLATION, MAKE SURE THAT YOU ARE ABLE TO LOG INTO YOUR ACCOUNT AND THAT OFFICE IS ASSOCIATED WITH IT!

If you actually have Office (locally installed) rather than the subscription version provided through Office 365, then you can't get Office through your Microsoft Account. Instead, see

https://products.office.com/en-us/download-back-up-restore-microsoft-office-products
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Anonymous

2017-12-24T17:44:34+00:00

I have reloaded Word 3-4 times and it works for a while then after a couple days, it freezes when ever I try to open it . I'm a senior citizen. Why can it not work?
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Anonymous

2017-11-14T18:50:16+00:00

Thanks, but I'm using office pro 2013. Does anyone know of fixes or workarounds for this issue? Workarounds for Word 2016 might work for 2013, and I'm willing to try just about anything at this point.

Fortunately, I'll be leaving this company within a couple months, so I'll not have to deal with this much longer. I've tried everything short of re-scratching the OS and reinstalling, but I'm hesitant to waste a couple of days to get back to a usable system, or four days to get my whole tool chain reinstalled.
Was this answer helpful?

0 comments No comments